Executive Leadership Team
Dr. Peggy Terhune
President/Chief Executive Officer
Education & CertificationPresident/Chief Executive Officer
Dr. Peggy Terhune has been CEO of Monarch and The Arc of Stanly County, Inc. since June 1995. Established in 1958, Monarch provides residential, employment, community and behavioral health services to people of all ages with intellectual disabilities (I/DD), mental illness and substance use disorders.
Peggy received a Bachelor of Science degree in Occupational Therapy from Indiana University, a Master of Business Administration (MBA) degree from Rochester Institute of Technology, and a Ph.D. in Curriculum and Teaching with a concentration in Cultural Studies/Human Development/Families from The University of North Carolina at Greensboro. Her competencies include a wide range of clinical and administrative skills and she is culturally competent.
Under Peggy’s leadership, Monarch has implemented evidence-based and best practices in all areas, has successfully added numerous services, enhanced community integration, improved customer satisfaction, reduced turnover, and has effectively developed programs to serve consumers with multiple disabilities. She has grown the agency significantly, in part, due to the excellence of the supports offered. She diligently pursues her methodology to incorporate continuous improvement within the organization. As the leader for The Arc of Stanly County, and an advocate for people with disabilities for more than 40 years, Peggy has presented often at conferences and technical workshops, particularly on emerging practices that are used at Monarch.
She is a founding board member of the North Carolina Providers Council and past president of the National Conference of Executives of the Arc. Additionally, Peggy was appointed to the N.C. Department of Health and Human Services Waiver Advisory Committee (DWAC) and has been appointed twice to the N.C. Commission on Mental Health, Developmental Disabilities, and Substance Abuse Services. She is also a board member of the N.C. Council of Developmental Disabilities, also appointed twice by the Governor. Peggy is a past member and officer of the Board of Directors for the National Alliance on Mental Illness (NAMI) North Carolina and former member of the Benchmarks’ Board of Trustees.
Peggy is the recipient of numerous regional and national leadership awards. In 2016, she was the first-ever recipient of the Distinguished Professional Award in Diversity and Cultural Competency by The National Conference of Executives (NCE) of The Arc. This new award recognizes leaders from The Arc’s national network of nearly 700 chapters that provide innovative programs that meet the needs of the diverse I/DD community.
In addition to her career, Peggy is married to Bob and mother to seven adult children. The couple fostered children for ten years, the last three as therapeutic foster parents to teenagers. A servant leader, Peggy is heavily involved within her community and church. For fun, she serves as an adjunct faculty member for the MBA program at Strayer University – and in her spare time, she enjoys family, needlepoint, knitting, reading and traveling.
Terri L. Bernhardt
Executive Vice President/ Chief Administrative Officer
As the Chief Administrative Officer of Monarch, Terri oversees the Human Resources and Information Technology operations.
She is a 1993 graduate of Appalachian State University, and holds a Bachelor of Science Degree in Communications Media with a Minor in Management. In 1999, Terri was also awarded her National Society of Human Resource Management Certification. This was accomplished by showing competencies in all areas of human resource management including employee relations, risk management, strategic planning and workforce planning. Terri has been employed with Monarch since 1993. She and her husband Matt live in Salisbury.
Chief Information Officer
Dave Brown is Monarch’s Chief Information Officer. He has nearly three decades of progressive IT leadership and transformative adoption of technology experience across the healthcare, insurance and financial services industries and has led teams in the development of use-case driven outcomes, focused application development and strategic IT deliveries.
As Chief Information Officer, Dave is responsible for implementing a dynamic and responsive IT strategy in support of Monarch’s vision to help people of all abilities thrive in their homes and communities.
He provides strategic vision and leadership in the development of Monarch’s population health analytics services, enabling a data-driven approach to health care delivery for the betterment of the people we serve.
Dave is a graduate of the University of Wisconsin – Madison, where he received a Bachelor of Science in Economics degree, as well as a Master of Business Administration from Cardinal Stritch University.
He and his wife Cindy live in Matthews with their three daughters: Jenna, Sarah, and Olivia.
Executive Leadership Team, Chief Financial Officer
Cindy has been employed with Monarch since November of 1984. She received her B.S. Degree in Accounting from the University of North Carolina at Greensboro, May 1983.
She is a member of Beta Alpha Psi, Accounting Honorary Fraternity. Currently serving as the treasurer for Pleasant Grove Baptist Church, she Is an active member in her community, and has also held the office of treasurer with the PTO organizations and Optimist Club. She lives in Albemarle with her husband Richard and her two children.
Executive Vice President/Chief Operating Officer – Long-Term Services and Supports
Jim was awarded a Bachelor of Science Degree in Education from The State University Of New York at Cortland followed by 23 years of direct and administrative experience in human services.
As Director of Day Services in New York, Jim’s programs received New York’s highest accreditation and recognition award, the Special Targeted Agency Review. As Vice President of Operations for a large faith based organization Jim’s programs again received the most elite level of accreditation in the state, the Compass Award. The quality standard was awarded to only 9 of 865 human service organizations. Currently serving as Chief Operating Officer of the central and western regions, Jim has been instrumental with Monarch’s two National Accreditations, The Commission on Quality Leadership and The Commission of Accreditation for Rehabilitation Facilities.
Executive Vice President/ Chief Development Officer
As Executive Vice President & Chief Development Officer, Blake is responsible for establishing Monarch’s marketing and communications strategy, the creation of new business relationships and revenue creation through establishing contracts with private and public managed care organizations (MCOs).
In addition to business and financial development, Blake is responsible for the strategic oversight of Monarch’s brand, marketing, communications and public relations team. He, along with the vice president of marketing and communications, led Monarch’s talented marketing and communications team through Monarch’s first brand awareness campaign.
He also leads the resource development team in their efforts of broad-based development and fundraising efforts to secure financial support from individual donors, community partners, corporate partners and foundations.
Prior to his position at Monarch, Martin served as Director for Annual Giving at Wingate University and as Associate Director for Major Gifts at Pfeiffer University. A resident native of Albemarle, Martin received his BA and MHA degrees at Pfeiffer University where he met his wife, Jamie. He holds board positions with the Albemarle Downtown Development Corporation (ADDC), as well as multiple leadership positions within the Stanly County Chamber of Commerce and throughout the community.
Dr. Robert McHale
Board Certified in Psychiatry and Addiction Medicine
Education & CertificationMD - Saint George's University School of Medicine MS - University of Missouri-St. Louis Residency: University of Kansas School of Medicine - Wichita
Dr. Robert James McHale, M.D., M.S. has been Medical Director of Monarch since July 2010. He provides supervision and oversight for the behavioral health services of Monarch. In addition, he works with people of all ages dealing with mental illness and substance abuse concerns. He has a special interest in intellectual disabilities and general medical conditions of the people we serve.
Dr. McHale earned a Bachelors of Science Degree in Biology at Saint Louis University, a Masters of Science Degree in Biology at University of Missouri – St. Louis, and his Medical Degree from Saint George’s University School of Medicine. He completed his residency training in Psychiatry at the University of Kansas – Wichita, School of Medicine. He was named Chief Resident during his training. He has been Study Physician and Sub-Investigator at the Clinical Research Institute in Kansas, involved with research concerning Depression, Psychotropic medications and drug – drug interactions of medications. Prior to entering into medical school, Dr. McHale worked as a biochemist at Saint Louis University School of Medicine, Department of Biochemistry and has been a co-author of over 30 scientific publications and abstracts. He was also involved in research and study of Sleep Disorders at Saint Louis University School of Medicine, Department of Psychiatry – Sleep Disorders Center. He has given numerous lectures and presentations on mental illness and believes education is a hallmark for quality of care for all the people with serve in our communities.
Dr. McHale was awarded Excellence In Service Award from NAMI (National Alliance on Mental Illness), The Laurie Coyner Award: Excellence For Psychiatric Inpatient Care at University of Kansas, Saint Louis University Undergraduate Research Award. He is a Member of several Professional Associations; American Psychiatric Association, American Medical Association, North Carolina Psychiatric Association, North Carolina Medical Society, Kansas Psychiatric Society, Collaborative Family Health Care Association. Dr. McHale recently has been recognized as a Diplomate of the American Board of Psychiatry and Neurology, a member Board of the American Board of Medical Specialties. He received his Board Certification in Addiction Medicine from the American Board of Preventative Medicine.
Dr. McHale and his wife (Amy) are new to the North Carolina area and are pleased with the generosity and hospitality of the North Carolinians. Robert and Amy are the proud parents of a young son named Thomas.
Executive Vice President/ Chief Innovation and Strategy Officer
Pam joined Monarch in February 2016 as Chief Strategy Officer. She is a graduate of The University of North Carolina at Chapel Hill.
Throughout her professional career, she has been engaged in community healthcare services for people that depend on the public system for their care. Most recently, Shipman was the CEO of Cardinal Innovations Healthcare Solutions from July 2011-July 2015.
Pam is a highly accomplished executive responsible for the re-engineering of Cardinal Innovations Healthcare to become a highly successful public managed care organization which became the standard for North Carolina’s Medicaid Reform for special populations. She exercised an intense focus on quality of care, consumer empowerment, and satisfaction of all the organization’s many customers. The mission of Cardinal Innovations, to effectively use limited public resources to serve people disadvantaged by poverty, disability, and other chronic conditions, has remained a guiding force throughout Shipman’s tenure.
Even though Pam’s tenure as CEO took place during a period of high uncertainty and unprecedented changes in the healthcare market, Cardinal Innovations experienced significant growth in size and strength. Shipman effectively managed growth of the organization from 5 to 16 counties resulting in an increase in general population from 750,000 to 2.4 million and more than doubling Medicaid covered lives from 125,000 to 350,000. During her tenure revenue quadrupled from $166 million in 2011 to $650 million in 2015, even while the organization maintained operational and financial stability.
Pam served as Chief Operating Officer from 2001 until she was appointed as CEO in 2011. During 2003-2004, Shipman designed and managed efforts that divested over $35 million in publicly operated services to the private sector. This included the development of DAYMARK Recovery Services, a highly successful not-for-profit company providing community mental health care. Shipman led the initiative to design an at-risk Medicaid managed care waiver in partnership with the N.C. Department of Health and Human Services. She managed the successful implementation of the Managed Care waiver pilot at Cardinal Innovations in 2005. The Medicaid Waiver has been in operation for over ten years and has achieved innumerable positive outcomes for people in need, the communities where they live, and demonstrated efficient and effective use of public resources.
Pam has served as a principle figure in the Medicaid healthcare debate in North Carolina, working with provider groups, legislators, state officials, advocacy organizations and others to develop a unique North Carolina based Medicaid solution that is acceptable to all stakeholders. She has served on the Boards of the North Carolina Institute of Medicine, the Cabarrus Community Health Center, Community Care of the Southern Piedmont and Community Care of North Carolina, most of which are organizations dedicated to serving poor and disadvantaged North Carolinians.
Dr. Alexandra Spessot
Chief Medical Officer
As Chief Medical Officer, Dr. Alexandra Spessot ensures all medical administrative processes for the company’s mental health locations and telemedicine procedures meet the ever-evolving healthcare standards, as well as provide a continuum of excellent care to the thousands of people Monarch supports.
Dr. Spessot will also be responsible for providing medical leadership at the community and state level. As part of Monarch’s strategic plan, she will help the organization foster positive relationships with local stakeholders, legislators, potential donors, payers and physician groups as it relates to mental health services. She will provide oversight and direction for nearly 50 medical providers at Monarch.
Dr. Spessot has served as the director of psychiatric emergency care at the Durham VA Medical Center in Durham. She is certified by the American Board of Psychiatry and Neurology and is a member of the American Psychiatric Association. She completed her residency training at Duke University Medical Center in General Adult Psychiatry. She earned her medical degree from Columbia University College of Physicians and Surgeons in New York, and a Bachelor of Arts in International Studies and Sociology from The Johns Hopkins University in Baltimore, Md.
Executive Vice President/Chief Operating Officer- Behavioral Health
In fall 2018, Chris was named Executive Vice President and Chief Operating Officer. He oversees Monarch’s behavioral health operations statewide, provides clinical and administrative oversite and helps to direct the company’s service expansion strategies.
Chris joined Monarch more than eight years ago. Prior to his current role, he served as Senior Vice President of Operations, Behavioral Health at Monarch and played an integral role in the extensive growth of critical services including open access, outpatient services, psychiatry services, community support teams, Assertive Community Treatment teams (ACTT), psychosocial rehabilitation, peer support, facility-based crisis, 24/7 behavioral health urgent care center, intensive in-home services and Individual Placement and Support (IPS) employment services. He holds a Bachelor of Science degree in accounting and finance from Winthrop University and earned his Master’s in Health Administration at Pfeiffer University.
Chris lives in Fort Mill with his wife, Courtney, and their children, Jonathan and Ashton.
Vice President of Operations, Outpatient Services – Behavioral Health
Derrick Jordan is Vice President of Operations, Outpatient Behavioral Health, and he oversees internal operations, assists with growth and expansion and improves performance for Monarch’s outpatient services in the western part of North Carolina including Cleveland, Lincoln, Gaston, Mecklenburg, Davidson, Stanly, Guilford and Forsyth counties.
Derrick has extensive behavioral health and clinical social work experience. Prior to his role at Monarch, he worked as a regional director at another provider in which he coordinated an array of services including a 12-bed, facility-based crisis and detox unit. He has also worked as an outreach coordinator for the homeless; a clinical social worker at Broughton Hospital and as a Mobile Crisis Team leader.
He holds a Bachelor of Science in Psychology from South Carolina State University in Orangeburg as well as a Master of Social Work and certification in drugs and addiction studies from the University of South Carolina in Columbia. He is a strength-based manager who understands effective systems are a key principle and foundation to organizational success.
A native of South Carolina, Derrick is a resident of Hickory and enjoys spending his downtime fishing and competing in CrossFit competitions.
Chief Technology Officer
Andy leads information technology support operations and strategy across Monarch’s footprint. As Chief Technology Officer, he is responsible for ensuring that the necessary infrastructure and processes are in place for effective and efficient IT development, technology and implementation.
Andy joined Monarch in 2012, bringing extensive experience leading mission-critical IT and security objectives. He has worked in information technology and security for three decades and has specialized skills in enterprise-wide information security design, network and systems infrastructure oversight. Prior to his appointment at Monarch, Andy held the role of senior manager of security engineering at New Breed Logistics in High Point. He spent 25 years at Food Lion’s corporate headquarters in Salisbury, where he served in various technology positions, including information security operations director.
Vice President of Risk Management
Monarch’s Vice President of Risk Management Amy Boone oversees the agency’s safety program, HIPAA program and medical records, and all lines of insurance, including worker’s comp and general liability.
Before joining Monarch, Amy spent 24 years as a registered nurse and worked in health care risk management and hospital accreditation. She earned her RN degree from Wake Tech Community College and holds a Bachelor of Science in nursing from Barton College.
Vice President, Human Resources
As Vice President, Human Resources, Nanette is responsible for all aspects of human resource management including talent acquisition and talent management strategies, compensation, benefits and HRIS systems, organizational design and development, training and leadership development, change management, employee relations and employee engagement.
Nanette joined Monarch in 2015, bringing a wealth of human resources knowledge in the areas of talent management, talent acquisition, compensation, benefits
She earned a Bachelor of Arts degree from Eckerd College. Additionally, she holds two senior professional human resources certifications and is a
Vice President of Business Intelligence and Process
As Vice President of Business Intelligence and Process at Monarch, Lee Fandel ensures process efficiency within the organization and determines the best business intelligence tools and techniques for analysis and reporting.
Lee joined Monarch in 2014, bringing experience in both the manufacturing and health care industries. He holds a Bachelor of Science degree in business administration from the University of South Carolina – Aiken. He has received multiple leadership awards and is a certified Black Belt in Six Sigma, a data-driven methodology for process improvement in business and has been featured in Six Sigma Magazine. He also is a former member of Toastmasters, where he won multiple awards for public speaking.
Lee lives in Tega Cay, S.C. with his wife and five children. A former college baseball player, he enjoys community activities, including coaching and sports training.
Vice President of Operations for Crisis Services
Teresa Gaskin joined Monarch in September 2017 as the Vice President of Operations-Crisis Services overseeing Monarch facilities in Guilford, Robeson and Mecklenburg counties. The VP of Operations-Crisis Services role was created with the development of Monarch’s Facility-Based Crisis centers and additional nursing leadership support within the organization.
Teresa provides operational leadership for the Monarch’s Guilford Crisis Services in the Bellemeade Center in Greensboro, a 10-bed Tier IV Urgent Care for Adult and Adolescents, Mobile Crisis Services and a 16-bed non-hospital detox Facility-Based Crisis program in Lumberton, and a 16-bed Facility-Based Crisis for Children and Adolescents in Mecklenburg County projected to open in late 2017.
With more than 20 years of industry experience, Teresa worked extensively with hospital emergency departments to increase efficiency and standardization by using Lean Methodology with an emphasis on process improvements and employee engagement. She has also worked as a nurse manager of a tertiary care emergency department in Charlotte with excellent patient satisfaction, quality measures and staff satisfaction. She has expertise in care of behavioral health patients boarding for long stays in emergency departments and obtaining resources to provide care for this population.
Teresa attended Mercy School of Nursing in Charlotte, Winston-Salem State University, where she earned a Bachelor of Science in Nursing degree, and East Carolina University and received a Master of Science in Nursing with a Leadership concentration. She is a Certified Emergency Nurse.
She resides in Asheboro with her husband David Gaskin. The couple has three adult children.
Vice President of Operations – Long-Term Services and Supports (LTSS)
Melissa Hall oversees operations in eastern North Carolina for Long-Term Services and Supports.
Melissa has worked with Monarch for 20 of the 26 years she has spent in the health and human services field. A graduate of the University of Pittsburgh, she holds a Bachelor of Science degree in psychology with a minor in English. She completed her Master of Business Administration (MBA) degree at Pfeiffer University.
She also completed Leadership Richmond through the Richmond County Chamber of Commerce and the Advancing Strong Leadership Consortium through the DD Council and the University of Delaware.
Originally from Pittsburgh, Melissa moved to North Carolina in 1994. She and her husband, Robby, have been married for 20 years and have a teenage son and daughter.
Vice President of Operations, Outpatient Services – Behavioral Health
In her role as Vice President of Operations – Behavioral Health, Robin oversees behavioral health operations for Wake County and Eastern North Carolina.
Robin joined Monarch in 2016, bringing more than 20 years of experience in the behavioral health field. She graduated from Long Island University with a master’s degree in Public Administration and also holds a Bachelor of Arts degree in biology from Adelphia University.
She has been married to her husband, Al, for 27 years, and they have a son, Cameron.
Vice President of Operations for Enhanced Services
Lyndril Leonard is the Vice President of Operations for Enhanced Services at Monarch. She is responsible for overseeing internal operations, assisting with growth and expansion, and improving performance for all of Monarch’s enhanced services across North Carolina.
Lyndril joined Monarch in October of 2013 as the Clinical Operations Director in the Partners Managed Care Organization (MCO) catchment area.
She earned a Bachelor of Arts degree in psychology from Belmont Abbey College, and a Master of Arts degree in counseling from Webster University. As a North Carolina licensed professional counselor (LPC), Lyndril has experience working with children, adolescents and adults. She has more than 15 years of experience working in the field of mental health, substance use disorders and developmental disabilities. She has worked in various capacities at different levels of the service delivery systems including private practice, residential group homes, and community-based provider organizations.
Lyndril lives in Lake Wylie, S.C., with her husband Cotye and their son, Cotye Jr.
Benjamin Neal Millsap
Vice President of Substance Use Services
Benjamin Neal Millsap is the Vice President of Substance Use Services at Monarch. He oversees internal operations of assigned geographical area and service lines, assists with growth and expansion, improves performance and directs activities that relates to Monarch’s substance use service array.
As a Licensed Clinical Social Worker and a Licensed Clinical Addictions Specialist in the State of North Carolina, Ben is also currently a Certified Clinical Supervisor for the North Carolina Professional Practice Board. After several years as a mental health and substance abuse clinician, supervisor and regional director, Ben’s current role at Monarch is to continue to develop new opportunities, programs and service lines statewide while enhancing the quality of Monarch’s services through the use of evidence-based practices.
Ben holds a Bachelor’s of Science in Psychology from Virginia Tech and a Master of Social Work degree from The University of North Carolina at Charlotte.
Vice President of Finance/ Controller
Sue Redman, Monarch’s Vice President of Finance and Corporate Controller, is responsible for the overall accounting operations of the company and ensuring compliance with all federal, state and local laws and regulations, accrediting standards, policies and procedures.
Sue has worked in the finance department at Monarch since 2006 and has more than 15 years of experience in the accounting industry. She brings extensive knowledge
Sue earned a Bachelor of Arts degree in computer science and a minor in accounting from the University of Pittsburgh at Bradford and a Master of Accountancy degree from the University of North Carolina at Charlotte.
Vice President of Operations – Long-Term Services and Supports (LTSS)
Christy has been with Monarch for 18 years and leads the agency’s residential, vocational and community services in supporting, educating and empowering people with Intellectual and Developmental Disabilities (I/DD) to choose and achieve what is important to them.
She oversees major clinical and administrative operations as well as developing and ensuring the implementation of new and existing programs and services in western North Carolina.
Christy holds a Bachelor of Science degree from Gardner-Webb University and has worked in the field of mental health and human services for more than 20 years in both direct support and administration. She is a graduate of the N.C. Advancing Strong Leadership Initiative through the N.C. Developmental Disabilities Council and is a Master Trainer for “Getting It Right.”
She is married, has one daughter and lives in Albemarle.
Natasha A. Suber
Vice President, Marketing and Communications
As Vice President, Marketing and Communications, Natasha is responsible for the development and implementation of a strategic and comprehensive marketing and communications program internally and externally designed to raise awareness and to foster a clear understanding about the people, programs, services and mission of Monarch.
Her role includes identifying and creating channels and tactics that help to successfully promote an exchange between the organization, the people Monarch supports, staff and various audiences. She is also responsible for managing all of the company’s publications and the Monarch brand.
Natasha has 20 years of communication, marketing and writing experience. Prior to Monarch, she was communications manager at EnergyUnited, the state’s largest Electric Membership Cooperative. She has also served as director of communications at Pfeiffer University and was media relations supervisor and a district spokesperson for Charlotte-Mecklenburg Schools, the nation’s 18th-largest school district. She held similar communication roles at The University of North Carolina at Charlotte and The University of North Carolina at Greensboro (UNCG). Natasha has also worked as a reporter and is the recipient of several journalism awards.
A North Carolina native, she earned a bachelor’s degree from N.C. A&T State University and a master’s degree from UNCG. Natasha and her husband, Darryl, reside in the Lake Norman area.