Executive Leadership Team
Peggy Terhune, Ph.D., MBA, OTR/L
President/Chief Executive Officer
Dr. Peggy Terhune has been CEO of Monarch since June 1995. Under Peggy’s leadership as President/CEO, Monarch has implemented evidence-based and best practices in all areas, has successfully added numerous services, enhanced community integration, improved customer satisfaction, reduced turnover, and has effectively developed programs to serve consumers with multiple disabilities. She has grown the company significantly and diligently pursues her methodology to incorporate continuous improvement within the organization. Peggy is a strong advocate for people with disabilities and has presented often at conferences and technical workshops, particularly on emerging practices that are used at Monarch.
Peggy has served as an advocate for people with disabilities for more than 40 years and has presented often at conferences and technical workshops, particularly on emerging practices that are used at Monarch. She is a founding board member of the North Carolina Providers Council and past president of the National Conference of Executives of the Arc. Additionally, Peggy was appointed to the N.C. Department of Health and Human Services Waiver Advisory Committee (DWAC) and has been appointed twice to the N.C. Commission on Mental Health, Developmental Disabilities, and Substance Abuse Services. She is also a board member of the N.C. Council of Developmental Disabilities, also appointed twice by the Governor. Peggy is a past member and officer of the Board of Directors for the National Alliance on Mental Illness (NAMI) North Carolina and former member of the Benchmarks’ Board of Trustees.
Peggy is the recipient of numerous regional and national leadership awards. In 2016, she was the first-ever recipient of the Distinguished Professional Award in Diversity and Cultural Competency by the National Conference of Executives (NCE) of The Arc. In 2017, she was also awarded the Lifetime Achievement Excellence Award from i2i, a health care leadership organization in North Carolina. In 2020, she was awarded the Champion award by the National Conference of Addiction Disorders. In 2020, she was also awarded the highest honor a North Carolina citizen can receive when she received the Order of the Long Leaf Pine award, recognizing her outstanding contributions to the state and its people.
Peggy received a Bachelor of Science degree in Occupational Therapy from Indiana University, a Master of Business Administration (MBA) degree from Rochester Institute of Technology, and a Ph.D. from The University of North Carolina at Greensboro. She has worked with and advocated for people with disabilities for more than 40 years. Her competencies include a wide range of clinical and administrative skills and she is culturally competent.
In addition to her career, Peggy is mother to seven adult children, grandmother to ten and wife to Bob. For more than twenty years, the couple has fostered children with and without disabilities. A servant leader, Peggy continues to provide community service in many ways. For fun, she serves as an adjunct faculty member at Wingate University in the doctoral program for Occupational Therapy and at Pfeiffer University in the masters’ program for Occupational Therapy. In her spare time, she enjoys needlepoint, knitting, reading and traveling.
Terri Bernhardt, SHRM
Executive Vice President/ Chief Administrative Officer
As Monarch’s Chief Administrative Officer, Terri has responsibility for Human Resources, Information Technology, Marketing and Communications, Performance Improvement, and Customer Experience.
She is a 1993 graduate of Appalachian State University, and holds a Bachelor of Science Degree in Communications Media with a Minor in Management. In 1999, Terri was also awarded her National Society of Human Resource Management Certification. This was accomplished by showing competencies in all areas of human resource management including employee relations, risk management, strategic planning and workforce planning. Terri has been employed with Monarch since 1993. She and her husband Matt live in Beech Mountain.
Tammy Geis, CPA
Executive Vice President / Chief Financial Officer
Tammy Geis serves as Monarch’s Executive Vice President / Chief Financial Officer. She leads skilled finance team in managing Monarch’s $100 million budget and ensuring the organization remains fiscally sound.
Tammy has extensive experience directing, developing, implementing, and integrating operational and financial strategies for health care organizations. Most recently, she served as the Chief Operating Officer for AccessOne, a health care, finance and technology company focused on customer-centered payment tools. Prior to that, she served as the Vice President of Finance for Novant Health and as the Vice President of Finance for MedCath, both in Charlotte. Her health care and technology experience will be invaluable as the Medicaid, alternative payment model, and value-based care landscapes continue to change rapidly in North Carolina.
Tammy received her Bachelor of Science in Accounting from The University of North Carolina at Charlotte, and is a member of the American Institute of Certified Financial Accountants and an active Certified Public Accountant.
Melissa Hall, MBA
Executive Vice President/Chief Operating Officer- Behavioral Health
Melissa Hall, M.B.A., B.S., is Executive Vice President / Chief Operations Officer for Behavioral Health for Monarch. She oversees Monarch’s behavioral health operations statewide, provides clinical and administrative oversight and helps to direct the company’s service expansion strategies.
Melissa has 30 years of experience in the health and human services field, encompassing both intellectual/ developmental disabilities and mental health. A graduate of the University of Pittsburgh, she holds a Bachelor of Science degree in Psychology. She completed her Master of Business Administration (MBA) degree at Pfeiffer University. Melissa is currently working on her Doctorate in Business Administration at the Belk College of Business at the University of North Carolina at Charlotte.
She also completed Leadership Richmond through the Richmond County Chamber of Commerce and the N.C. Advancing Strong Leadership Initiative through the North Carolina Council on Developmental Disabilities and the University of Delaware.
Originally from Pittsburgh, Melissa moved to North Carolina in 1994. She and her husband, Robby, have two children.
Lyndril Leonard, M.A., LCMHC
Executive Vice President / Chief Operating Officer for Behavioral Health Services
Lyndril Leonard, MA, LCMHC is Executive Vice President / Chief Operating Officer for Behavioral Health Services for Monarch. She oversees Monarch’s outpatient and enhanced services day-to-day operations statewide. She also helps direct the company’s service expansion strategies.
Christy Shaver, MHA
Executive Vice President/Chief Operating Officer – Long-Term Services and Supports
Christy oversees major clinical and administrative operations as well as developing and ensuring the implementation of new and existing programs and services for Monarch statewide.
She has been employed by Monarch for over 20 years and previously served as Vice President of Operations for Long-Term Services and Supports for the western region of North Carolina. Christy has worked in the field of mental health and human services for more than two decades in both direct support and administration, and helped lead Monarch’s residential, vocational and community services in supporting, educating and empowering people with Intellectual and Developmental Disabilities (I/DD) to choose and achieve what is important to them.
She earned a Bachelor of Science degree from Gardner-Webb University and completed her Master of Health Administration degree at Pfeiffer University. She is a graduate of the N.C. Advancing Strong Leadership Initiative through the North Carolina Developmental Disabilities Council and the University of Delaware and she is a Master Trainer for “Getting It Right.”
She is married, has one daughter, and lives in Albemarle.
Dr. John Latz
Medical Director, Specialty Services
Education & CertificationMD Wake Forest University Residency Wake Forest University BOARD CERTIFIED IN ADULT PSYCHIATRY
Dr. Hazel Maston
Associate Medical Director, Assertive Community Treatment Teams
Education & CertificationMD Northeast Ohio Medical Universities College of Medicine Residency Northeast Ohio Medical Univeristy Board Certified in Adult Psychiatry
Director of Advanced Practice Providers, Behavioral Health
Education & CertificationPMHNP University of Buffalo MSN SUNY Stony Brook Board Certified
Dr. Robert McHale
Education & CertificationMS University of Missouri-St. Louis MD Saint George's University School of Medicine Residency: University of Kansas School of Medicine - Wichita
Dr. Robert James McHale, M.D., M.S. has been Medical Director of Monarch since July 2010. He provides supervision and oversight for the behavioral health services of Monarch. In addition, he works with people of all ages dealing with mental illness and substance abuse concerns. He has a special interest in intellectual disabilities and general medical conditions of the people we serve.
Dr. McHale earned a Bachelors of Science Degree in Biology at Saint Louis University, a Masters of Science Degree in Biology at University of Missouri – St. Louis, and his Medical Degree from Saint George’s University School of Medicine. He completed his residency training in Psychiatry at the University of Kansas – Wichita, School of Medicine. He was named Chief Resident during his training. He has been Study Physician and Sub-Investigator at the Clinical Research Institute in Kansas, involved with research concerning Depression, Psychotropic medications and drug – drug interactions of medications. Prior to entering into medical school, Dr. McHale worked as a biochemist at Saint Louis University School of Medicine, Department of Biochemistry and has been a co-author of over 30 scientific publications and abstracts. He was also involved in research and study of Sleep Disorders at Saint Louis University School of Medicine, Department of Psychiatry – Sleep Disorders Center. He has given numerous lectures and presentations on mental illness and believes education is a hallmark for quality of care for all the people with serve in our communities.
Dr. McHale was awarded Excellence In Service Award from NAMI (National Alliance on Mental Illness), The Laurie Coyner Award: Excellence For Psychiatric Inpatient Care at University of Kansas, Saint Louis University Undergraduate Research Award. He is a Member of several Professional Associations; American Psychiatric Association, American Medical Association, North Carolina Psychiatric Association, North Carolina Medical Society, Kansas Psychiatric Society, Collaborative Family Health Care Association. Dr. McHale recently has been recognized as a Diplomate of the American Board of Psychiatry and Neurology, a member Board of the American Board of Medical Specialties. He received his Board Certification in Addiction Medicine from the American Board of Preventative Medicine.
Robert and his wife Amy are the proud parents of a son named Thomas.
Director of Advanced Practice Providers, Behavioral Health
Education & CertificationPMHNP Medical University of South Carolina DNP Medical University of South Carolina BOARD CERTIFIED
Dr. Douglas Smith
Medical Director - Assertive Community Treatment Teams
Education & CertificationMD University of North Carolina at Chapel Hill Residency University of Florida, Gainsville Board Certified in Adult Psychiatry
Dr. Jacqueline Smith
Medical Director - Outpatient Services
Education & CertificationMD University of North Carolina at Chapel Hill Residency UNC School of Medicine Board Certified in Adult, Child-Adolescent and Forensic Psychiatry
Chief Technology Officer
Andy leads the Information Technology infrastructure, support operations and strategy across Monarch. As Chief Technology Officer, he is responsible for ensuring that the necessary infrastructure and processes are in place for effective and efficient IT development, technology and implementation.
Senior Vice President of Performance Improvement
Monarch’s Senior Vice President of Performance Improvement Amy Boone oversees the agency’s performance improvement efforts including Monarch’s safety program, HIPAA program and medical records, and all lines of insurance, including worker’s comp and general liability.
Before joining Monarch, Amy spent 24 years as a registered nurse and worked in health care risk management and hospital accreditation. She earned her RN degree from Wake Tech Community College and holds a Bachelor of Science in nursing from Barton College.
Vice President of Accreditation and Infection Control
In her role as Monarch’s Vice President of Accreditation and Infection Control, Angie Bjorklund, BSN, RN, leads Monarch’s agency-wide compliance efforts including insurance and workers’ compensation, HIPAA compliance, and medical documentation and coding compliance to ensure that the company is meeting standards set forth by our accrediting agencies.
Angie joined Monarch in 2016 and has led the company through successful initial and ongoing agency-wide accreditations from The Joint Commission as well as Clubhouse accreditation for Monarch’s Club Horizon program in Raleigh. She holds a Bachelor of Science in Nurins from the University of North Carolina at Chapel Hill and has held various roles in intensive care, education, infection control, heathcare management, regulatory affairs and behavioral health during her career.
Vice President of Regulatory Affairs
Vice President of Care Management – Behavioral Health
Leigh Herring Daughtridge, MSW, is a licensed clinical social worker and has been with Monarch since 2013. Prior to assuming the role of Vice President of Care Management – Behavioral Health, Leigh held the position of Care Management Director overseeing teams in Wake and Forsyth counties. Previously at Monarch, Leigh served as practice administrator for the Nash and Wilson Behavioral Health Outpatient Clinics from 2017 to 2021. She began with Monarch as an outpatient therapist. Leigh has experience in behavioral health care settings ranging from outpatient clinics, inpatient facilities and community-based programs.
As Vice President of Care Management – Behavioral Health, Leigh oversees Monarch’s Behavioral Health Care Management program statewide. She and a team of leaders within Care Management will work together to advocate for the people we support, bridging gaps in whole-person care and providing an avenue for positive outcomes for people supported and their families.
Leigh holds a bachelor’s degree and a master’s degree in Social Work from East Carolina University. She and her family reside in Nashville, North Carolina. She serves on the Board of Directors for Down East Partnership for Children, is a member of Eastpointe’s Credentialing Committee and participates in a variety of other community projects.
Vice President of Medical Services
Britni Eaton, M.S., LCMHC-QS, LCAS, is a licensed clinical mental health counselor and certified supervisor and a licensed clinical addictions specialist. She has been employed with Monarch for more than six years, having started as a therapist on an Assertive Community Treatment team (ACTT) in 2015 before being promoted to a team lead position in 2016.
Britni spent three years serving as director of operations for ACTT at Monarch providing clinical and administrative oversight for our seven ACT teams across North Carolina. In this role, Britni worked to ensure that ACTT services were consistently delivered according to evidence-based practice standards to ensure quality of care and maximized efficiency of workflows to increase revenue across the service line.
As vice president of medical services, Britni works closely with Monarch’s Chief Medical Officer and other physician leadership to develop and oversee programs related to the management of physicians and advanced practice providers across Monarch.
Britni holds a master’s degree in clinical psychology from Loyola University of Maryland and a bachelor’s degree in psychology from High Point University.
Vice President for Value Based Care
A native of Stanly County, Alice Eudy began her nursing career in 2009 as a staff nurse in the Medical-Surgical Telemetry Unit at Stanly Regional Medical Center, now Atrium Stanly. She credits her mother, who is also a nurse, for encouraging her career in health care and is grateful for the opportunities it has given her to be an active participant in caring for the community she calls home.
As her career evolved, Alice moved from direct patient care into information and data analyst roles, allowing her to use her clinical experience and knowledge to lead improvements in data collection and reporting, as well as implement new technologies to support improved health care outcomes and health care cost-savings. She is board certified in Nursing Informatics and has experience leading large, system-wide information technology initiatives.
As payors continue to make the shift to value-based care contracts and in her role as Monarch’s Vice President of Value-Based Care, Alice will primarily be responsible for ensuring that appropriate metrics are identified and tracked in alignment with payor contract requirements and the needs of our departments including finance, operations and others. She will serve as an integral part of the team that will move Monarch into new, value-based care contract relationships with payors.
Alice holds a master’s degree in Healthcare Administration from the School of Health Policy and Management at the University of North Carolina at Chapel Hill and a bachelor’s degree in Nursing from Queens University of Charlotte. She lives in Locust with her husband, Brandon, and two sons.
Senior Vice President, LTSS
Vice President of Operations, LTSS
As Vice President of Operations, LTSS, Relena Hair oversees Monarch’s Long-Term Services and Supports day, residential and community-based programs across Central North Carolina. She provides leadership, supervision and support to staff providing direct care across a range of services for people with intellectual and developmental disabilities and mental illness.
Vice President of Compensation and Workforce Strategy
As Vice President of Compensation and Workforce Strategy, Kaitlyn works with Monarch leadership to develop comprehensive compensation and position control strategies and processes. Kaitlyn completes analyses and works together with Executive Leadership, Human Resources, Operations, Talent Acquisition, Finance, and our HRIS team to manage position control and strategize ways to support Monarch in retention, turnover, and budgetary workforce concerns.
Kaitlyn joined Monarch in January 2020, bringing more than 15 years of experience in Human Resources, Accounting, and Finance into her role. She has an associate’s degree in Psychology from Central Piedmont Community College and a bachelor’s degree in Business Management Information Systems from East Carolina University. Prior to joining Monarch, she spent the majority of her career in construction, but she always had a passion for community service and the non-profit mental health industry. Struggling to feel fulfilled in her Accounting/Human Resources career, she made the decision to transition into an industry she was much more passionate about and joined Monarch.
Vice President of Operations, LTSS
As Vice President of Operations, LTSS, Nancy Kaierle oversees Monarch’s Long-Term Services and Supports day, residential and community-based programs across Western North Carolina. She provides leadership, supervision and support to staff providing direct care across a range of services for people with intellectual and developmental disabilities and mental illness. She has worked in the field for more than 36 years.
Nancy joined Monarch in 2012 as a program director covering residential and community-based services and has held several leadership and management positions in the years since. Across her roles at Monarch, Nancy has remained committed to the idea that the individuals Monarch supports should be provided opportunities to live in the settings of their choosing and organizations like Monarch can work to make that happen through available resources, technology and support.
Nancy holds a Bachelor of Science degree from Western Carolina University. She lives in Huntersville with her husband and enjoys cultural activities and traveling, having visited 13 different countries, including a visit to South Africa in 2022.
Vice President of Finance, Controller
Lori Maness serves as Monarch’s Vice President of Finance, Controller. She is responsible for the accounting operations of the company, including the production of periodic financial reports, maintenance of an adequate system of accounting records, and a comprehensive set of controls designed to mitigate risk, enhance the accuracy of the company’s reported financial results, and ensure that reported results comply with generally accepted accounting principles.
Lori has worked at Monarch for 27 years in various roles within Monarch’s Finance Department.
Anna Yon Marshall
Vice President of Care Management, I/DD and Tailored Plan
Anna Yon Marshall serves as Monarch’s Vice President of Care Management, I/DD and Tailored Plan. In this role, she leads the development and implementation of Monarch’s statewide care management services for individuals with intellectual and developmental disabilities (I/DD) and traumatic brain injury (TBI) provided through North Carolina’s Behavioral Health and I/DD Tailored Plans.
Anna has more than 30 years of experience working with individuals, families and organizations supporting people with mental illness, substance use disorders, I/DD and TBI. She has coordinated supports for children with significant medical needs living in intermediate care facilities (ICFs) and spent more than 15 years designing and implementing a care coordination model for individuals with I/DD in a waiver setting for Cardinal Innovations Healthcare.
In addition, she designed a regional model to work with community and public organizations, consumer and family advisory committees (CFAC’s) and county officials in addressing social determinants of health (SDOH) in their communities. She also designed a referral platform using SAMSHA’s Eight Dimensions of Wellness model. Most recently at Cardinal, Anna served as Senior Change Manager.
Chief Information Officer
Geoff oversees Monarch’s electronic health record (EHR) and business software platforms, systems development, integration architecture and databases. As Chief Information Officer, Geoff is responsible for partnering with operational and clinical leadership to ensure Monarch systems meet the needs of the organization, share information securely and collect appropriate data to support both operational and analytical reporting requirements.
Joining Monarch in 2018, Geoff brings over 30 years experience in Information Technology across various industries including manufacturing, staffing/employment services, financial services and consulting. Geoff has spent the last 15 years in health care settings ranging from ambulatory and inpatient care delivery to a behavioral health managed care organization.
Geoff holds a Bachelor of Science degree in Computer Science from Marquette University in Milwaukee, Wisconsin. Aside from his passion for technology, he also enjoys a passion for music – both listening and performing. Geoff and his wife of over 30 years enjoy spending time with their 2 adult children and extended family throughout the Midwest and South.
Vice President of Operations, Outpatient Clinical Services
As Vice President of Operations, Outpatient Clinical Services, Todd Posey, M.Ed, LCMHCS, LCAS, CCS, provides leadership and directs the day-to-day operations of our outpatient therapy services, providing both administrative and clinical supervision to Monarch’s Senior Therapists.
Todd is a Licensed Clinical Mental Health Counselor Supervisor, Licensed Clinical Addictions Specialist and Certified Clinical Supervisor. He holds a master’s degree in guidance and counseling from Virginia State University and a graduate certificate in substance abuse counseling from East Carolina University.
Todd has worked in clinical and operational leadership in behavioral health for nearly 20 years in a variety of treatment settings. Todd’s therapeutic approach is trauma-informed and relies heavily on evidence-based practices which include Cognitive Behavioral Therapy and Motivational Interviewing. When providing clinical supervision, Todd utilizes the Integrative Developmental Model which tailors the approach to fit the developmental stage of the therapist.
Todd and his family live in Mebane. During his down time, Todd enjoys reading, working out and spending time with his wife and daughter.
Vice President of Operations, Long-Term Services and Supports
Debbie Stehling serves as Monarch’s Vice President of Long Term Services and Supports. In this role, she will oversee Monarch group homes across the state. Born and raised in Memphis, Tennessee, Debbie attended the University of Central Arkansas where she received a bachelor’s degree in Consumer and Family Sciences. She is also currently attending the University of Delaware’s Leadership Consortium on Developmental Disabilities.
Debbie began her career working with individuals with intellectual and developmental disabilities (I/DD) as a direct support professional for a young man with Prader-Willi Syndrome. Throughout her 24 years working in I/DD services, Debbie has been involved with case management, supervision of direct services, managed care and has supported Medicaid waiver programs, supported employment, clinical day program, group home and specialized I/DD foster care services.
In her spare time, you can find Debbie exploring the outdoors and spending time with her family who is sprinkled throughout Tennessee, Georgia and Mississippi. She also has three dogs that keep her on her toes!
Vice President of Operations, Outpatient Administrative Services
Lora Umberger serves as Monarch’s Vice President of Operations, Outpatient Administrative Services for Monarch’s 16 outpatient clinics and the Wake Behavioral Health Urgent Care (BHUC). Drawing on her wealth of knowledge of outpatient services at Monarch, Lora is responsible for setting up standardized systems and monitoring those systems to ensure administrative duties for the outpatient offices are completed effectively and accurately.
Lora has served Monarch in a variety of positions since 2006. Most recently, she was the Special Projects Manager for Behavioral Health and prior to that she served as the Practice Administrator for Monarch’s Behavioral Health – Guilford outpatient office for seven years.
Lora received a bachelor’s degree in social work from Appalachian State University. In addition to her experience working with directly with the people we support with mental illness and substance use disorders and in operations, Lora has also served as a facilitator for Monarch for various trainings including Getting it Right and System of Care Provider Partner.
Vice President for Customer Experience
Carrie Waide serves as Monarch’s Vice President of Customer Experience, working with operations and clinical teams as well as Monarch’s administrative departments to review the many ways we engage with the people we support. As Monarch strives to improve customer service across all of our programs and services, Carrie coordinates process and procedures that put the people we support first and provide solutions to improve customer satisfaction. In her role, Carrie also oversees Monarch’s call center, which answers thousands of patient calls each month and is often the first point of contact for individuals and families seeking services and support.
Carrie comes Monarch with an extensive background in health care management, having worked with Health Care Services Corporation, a conglomeration of Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma and Texas.
Vice President of Marketing and Philanthropy
Laurie Weaver is Monarch’s Vice President of Marketing and Philanthropy builds and maintains brand awareness and loyalty and oversees Monarch’s marketing, communications, community engagement and philanthropic fundraising initiatives. She manages a team of creative and engaged professionals who raise awareness and understanding of the people, programs, services and mission of Monarch.
Laurie joined Monarch in 2013 as the Director of Grants and Foundation Relations and moved into the role of Senior Director of Philanthropy. During her tenure in fundraising at Monarch, she successfully secured the organization’s first private, six-figure grant, Monarch’s first facility naming gift and the organizations first multi-million dollar, multi-year federal grant.
Prior to joining Monarch, she held marketing, communications and program management roles with Our State magazine and the University of North Carolina at Greensboro. She holds a Master of Science degree from Colorado State University in Ft. Collins, CO, and a Bachelor of Arts degree from the University of North Carolina at Greensboro.
Vice President of Business Development
As the Vice President for Business Development, Jerel is responsible for working closely with the Executive Leadership Team to execute our strategic business plans, review contracts and represent Monarch to secure new partnerships. She came to Monarch from the National Interscholastic Cycling Association (NICA), a non-profit startup organization where she was responsible for the training and expansion of programming in 16 states. During her five-year tenure, NICA experienced a 35% annual growth and increased access to programming across 31 states.
Prior to her work with NICA, Jerel worked in special education and student services administration for three diverse school systems representing urban, suburban and rural communities. She began her career as a social worker in a therapeutic day school and then moved to a public school setting to serve as the case manager for gang-involved youth in need of special education services. She eventually served as the Director of Student Services for the Geneva School District in Geneva, Illinois.
Jerel received a master’s degree in Social Work from George Williams College of Social Work in Aurora, Illinois and a Master of Educational Leadership degree from Benedictine University in Lisle, Illinois. She currently resides in Chapel Hill with her husband Ryan and two daughters. In her spare time, she enjoys advocating for more trails and green spaces in her community and experiencing the outdoors, riding bikes and exploring nature with her family.