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Education & Certification

President/Chief Executive Officer

Dr. Peggy Terhune has been CEO of Monarch since June 1995. Under Peggy’s leadership as President/CEO, Monarch has implemented evidence-based and best practices in all areas, has successfully added numerous services, enhanced community integration, improved customer satisfaction, reduced turnover, and has effectively developed programs to serve consumers with multiple disabilities. She has grown the company significantly and diligently pursues her methodology to incorporate continuous improvement within the organization. Peggy is a strong advocate for people with disabilities and has presented often at conferences and technical workshops, particularly on emerging practices that are used at Monarch.

Peggy has served as an advocate for people with disabilities for more than 40 years and has presented often at conferences and technical workshops, particularly on emerging practices that are used at Monarch. She is a founding board member of the North Carolina Providers Council and past president of the National Conference of Executives of the Arc. Additionally, Peggy was appointed to the N.C. Department of Health and Human Services Waiver Advisory Committee (DWAC) and has been appointed twice to the N.C. Commission on Mental Health, Developmental Disabilities, and Substance Abuse Services. She is also a board member of the N.C. Council of Developmental Disabilities, also appointed twice by the Governor. Peggy is a past member and officer of the Board of Directors for the National Alliance on Mental Illness (NAMI) North Carolina and former member of the Benchmarks’ Board of Trustees.

Peggy is the recipient of numerous regional and national leadership awards. In 2016, she was the first-ever recipient of the Distinguished Professional Award in Diversity and Cultural Competency by the National Conference of Executives (NCE) of The Arc. In 2017, she was also awarded the Lifetime Achievement Excellence Award from i2i, a health care leadership organization in North Carolina. In 2020, she was awarded the Champion award by the National Conference of Addiction Disorders. In 2020, she was also awarded the highest honor a North Carolina citizen can receive when she received the Order of the Long Leaf Pine award, recognizing her outstanding contributions to the state and its people.

Peggy received a Bachelor of Science degree in Occupational Therapy from Indiana University, a Master of Business Administration (MBA) degree from Rochester Institute of Technology, and a Ph.D. from The University of North Carolina at Greensboro. She has worked with and advocated for people with disabilities for more than 40 years. Her competencies include a wide range of clinical and administrative skills and she is culturally competent.

In addition to her career, Peggy is mother to seven adult children, grandmother to ten and wife to Bob. For more than twenty years, the couple has fostered children with and without disabilities.  A servant leader, Peggy continues to provide community service in many ways. For fun, she serves as an adjunct faculty member at Wingate University in the doctoral program for Occupational Therapy and at Pfeiffer University in the masters’ program for Occupational Therapy. In her spare time, she enjoys needlepoint, knitting, reading and traveling.

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As the Chief Administrative Officer of Monarch, Terri oversees the Human Resources and Information Technology operations.

She is a 1993 graduate of Appalachian State University, and holds a Bachelor of Science Degree in Communications Media with a Minor in Management. In 1999, Terri was also awarded her National Society of Human Resource Management Certification. This was accomplished by showing competencies in all areas of human resource management including employee relations, risk management, strategic planning and workforce planning. Terri has been employed with Monarch since 1993. She and her husband Matt live in Salisbury.

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Dave Brown is Monarch’s Chief Information Officer. He has nearly three decades of progressive IT leadership and transformative adoption of technology experience across the healthcare, insurance and financial services industries and has led teams in the development of use-case driven outcomes, focused application development and strategic IT deliveries.

As Chief Information Officer, Dave is responsible for implementing a dynamic and responsive IT strategy in support of Monarch’s vision to help people of all abilities thrive in their homes and communities. 
He provides strategic vision and leadership in the development of Monarch’s population health analytics services, enabling a data-driven approach to health care delivery for the betterment of the people we serve.

Dave is a graduate of the University of Wisconsin – Madison, where he received a Bachelor of Science in Economics degree, as well as a Master of Business Administration from Cardinal Stritch University.

He and his wife Cindy live in Matthews with their three daughters: Jenna, Sarah, and Olivia.

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Melissa oversees Monarch’s behavioral health operations statewide, provides clinical and administrative oversight and helps to direct the company’s service expansion strategies.

Melissa has worked at Monarch close to 25 of the 30 years she has spent in the health and human services field. She previously served as Monarch’s Vice President of Operations for Long-Term Services and Supports for the eastern region of North Carolina.  A graduate of the University of Pittsburgh, she holds a Bachelor of Science degree in psychology with a minor in English. She completed her Master of Business Administration (MBA) degree at Pfeiffer University.

She also completed Leadership Richmond through the Richmond County Chamber of Commerce and the N.C. Advancing Strong Leadership Initiative through the North Carolina Council on Developmental Disabilities and the University of Delaware.

Originally from Pittsburgh, Melissa moved to North Carolina in 1994. She and her husband, Robby, have two children.

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Cindy has been employed with Monarch since November of 1984. She received her B.S. Degree in Accounting from the University of North Carolina at Greensboro, May 1983.

She is a member of Beta Alpha Psi, Accounting Honorary Fraternity. Currently serving as the treasurer for Pleasant Grove Baptist Church, she Is an active member in her community, and has also held the office of treasurer with the PTO organizations and Optimist Club. She lives in Albemarle with her husband Richard and her two children.

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Lyndril Leonard is the Senior Vice President of Operations – Behavioral Health, providing leadership and oversight of Monarch’s outpatient behavioral health offices across North Carolina. 

Lyndril joined Monarch in October of 2013 as the Clinical Operations Director in the Partners Managed Care Organization (MCO) catchment area and served as the Vice President of Enhanced Services prior to moving into her current role. 

She earned a Bachelor of Arts degree in psychology from Belmont Abbey College, and a Master of Arts degree in counseling from Webster University. As a North Carolina licensed professional counselor (LPC), Lyndril has experience working with children, adolescents and adults. She has more than 15 years of experience working in the field of mental health, substance use disorders and developmental disabilities. She has worked in various capacities at different levels of the service delivery systems including private practice, residential group homes, and community-based provider organizations.

Lyndril lives in Lake Wylie, S.C., with her husband Cotye and their son, Cotye Jr.

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Education & Certification

MD University of South Carolina School of Medicine Residency University of North Carolina School of Medicine, Chapel Hill Board Certified in Adult Psychiatry

As Executive Vice President / Chief Medical Officer, Dr. Pamela Reid ensures all medical administrative processes for the company’s mental health locations and telemedicine procedures meet the ever-evolving healthcare standards, as well as provide a continuum of excellent care to the thousands of people Monarch supports. She assumed the Chief Medical Officer role in late 2020.

Dr. Reid will also be responsible for providing medical leadership at the community and state level. As part of Monarch’s strategic plan, she will help the organization foster positive relationships with local stakeholders, legislators, potential donors, payers and physician groups as it relates to mental health services. She will provide oversight and direction for nearly 50 medical providers at Monarch.

Dr. Reid is a board-certified psychiatrist who completed her internship and residency at the University of North Carolina at Chapel Hill and received her medical degree from the University of South Carolina School of Medicine in Columbia, S.C.  Dr. Reid has practiced extensively as a community psychiatrist since 2010. She has provided inpatient psychiatric care as a clinical assistant professor with the UNC School of Medicine, and worked as an attending psychiatrist on the Community Transitions Unit at Central Regional Hospital. A master clinician, much of her work has included clinical training and teaching of residents, medical students, physician’s assistants and nurse practitioners. As an outpatient provider, Dr. Reid has worked to provide oversight, teaching and clinical services for enhanced services (IIH/CST/ACTT), outpatient services, supervision of Substance Abuse Intensive Outpatient (SAIOP) services, hospital transition and mobile crisis services. Dr. Reid has worked for Monarch for several years, most recently in the role of Associate Medical Director for the eastern portion of Monarch’s outpatient behavioral health services. She is an avid supporter of the Open Access model of care, supporting same-day services for patients in need of immediate care. Prior to her medical training, Dr. Reid completed a bachelor’s and master’s degree in Piano Performance. She lives in Cary and enjoys spending time with family and friends, taking trips to the mountains, reading about cosmology and playing the piano.

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As Monarch’s Director of Psychotherapy Services, Mark Russler has primary responsibility for the development and oversight of quality psychotherapy services throughout Monarch’s behavioral health division. Through a comprehensive strategic plan for psychotherapy services, Russler ensures that Monarch’s evidence-based services are aligned with patient needs and delivered by a highly-skilled psychotherapy team.

Prior to joining Monarch, Mark served as the Executive Director for Cloud Peak Counseling Center in Worland, WY where he was responsible for the overall financial, clinical and business operations of an outpatient community mental health and substance abuse agency serving Washakie County and surrounding area. During his thirty-year career in behavioral health, Mark held leadership positions in a number of provider agencies and was an adjunct faculty member at the University of Wyoming. He also has extensive training and experience in the development and implementation of evidence-based clinical and administrative programs including Sexual Assault/Incest Treatment Teams, In Home Family Intervention, Glasser’s School-Based Quality Intervention, Structured and Filial Play Therapy in Pre-School and Elementary Settings, Juvenile and Adult Drug Courts, Jail-Based Behavioral Health Services, Supported Housing, Supported Education, Social Detox Program, Co-Location of Clinical Therapists in Primary Care Settings, Tele-psychiatry, and Medication Assisted Treatment for Opioid Addiction.

Mark holds a Master of Social Work degree from the University of Denver and a bachelor’s degree in Criminal Justice from the University of Evansville. He is a Licensed Clinical Social Worker (LCSW).

He and his wife currently live on the North Carolina coast.

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Christy oversees major clinical and administrative operations as well as developing and ensuring the implementation of new and existing programs and services for Monarch statewide.

She has been employed by Monarch for over 20 years and previously served as Vice President of Operations for Long-Term Services and Supports for the western region of North Carolina. Christy has worked in the field of mental health and human services for more than two decades in both direct support and administration, and helped lead Monarch’s residential, vocational and community services in supporting, educating and empowering people with Intellectual and Developmental Disabilities (I/DD) to choose and achieve what is important to them.

She earned a Bachelor of Science degree from Gardner-Webb University and completed her Master of Health Administration degree at Pfeiffer University. She is a graduate of the N.C. Advancing Strong Leadership Initiative through the North Carolina Developmental Disabilities Council and the University of Delaware and she is a Master Trainer for “Getting It Right.”

She is married, has one daughter, and lives in Albemarle.

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Pam joined Monarch in February 2016 as Chief Strategy Officer. She is a graduate of The University of North Carolina at Chapel Hill.

Throughout her professional career, she has been engaged in community healthcare services for people that depend on the public system for their care. Most recently, Shipman was the CEO of Cardinal Innovations Healthcare Solutions from July 2011-July 2015.

Pam is a highly accomplished executive responsible for the re-engineering of Cardinal Innovations Healthcare to become a highly successful public managed care organization which became the standard for North Carolina’s Medicaid Reform for special populations. She exercised an intense focus on quality of care, consumer empowerment, and satisfaction of all the organization’s many customers. The mission of Cardinal Innovations, to effectively use limited public resources to serve people disadvantaged by poverty, disability, and other chronic conditions, has remained a guiding force throughout Shipman’s tenure.

Even though Pam’s tenure as CEO took place during a period of high uncertainty and unprecedented changes in the healthcare market, Cardinal Innovations experienced significant growth in size and strength. Shipman effectively managed growth of the organization from 5 to 16 counties resulting in an increase in general population from 750,000 to 2.4 million and more than doubling Medicaid covered lives from 125,000 to 350,000. During her tenure revenue quadrupled from $166 million in 2011 to $650 million in 2015, even while the organization maintained operational and financial stability.

Pam served as Chief Operating Officer from 2001 until she was appointed as CEO in 2011. During 2003-2004, Shipman designed and managed efforts that divested over $35 million in publicly operated services to the private sector. This included the development of DAYMARK Recovery Services, a highly successful not-for-profit company providing community mental health care. Shipman led the initiative to design an at-risk Medicaid managed care waiver in partnership with the N.C. Department of Health and Human Services. She managed the successful implementation of the Managed Care waiver pilot at Cardinal Innovations in 2005. The Medicaid Waiver has been in operation for over ten years and has achieved innumerable positive outcomes for people in need, the communities where they live, and demonstrated efficient and effective use of public resources.

Pam has served as a principle figure in the Medicaid healthcare debate in North Carolina, working with provider groups, legislators, state officials, advocacy organizations and others to develop a unique North Carolina based Medicaid solution that is acceptable to all stakeholders. She has served on the Boards of the North Carolina Institute of Medicine, the Cabarrus Community Health Center, Community Care of the Southern Piedmont and Community Care of North Carolina, most of which are organizations dedicated to serving poor and disadvantaged North Carolinians.

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Shannon Atkinson is the Vice President of Operations for Enhanced Services, overseeing the implementation of community-based services for individuals with mental health diagnoses. Shannon joined Monarch in November of 2015 after having worked in outpatient, community and
facility-based settings in Maryland, Virginia, Tennessee and South Carolina. She has been a Licensed Clinical Social Worker (LCSW) since 2004, and has experience working with with adults, children and families.

Shannon received both her Bachelor’s and Master’s degrees in Social Work from Radford University in Radford, Virginia. She did post-graduate work at the University of Tennessee’s College of Social Work, studying the impact of organizational climate and culture on burnout in the human services field. Shannon has conducted conference presentations on her areas of interest and facilitates both formal and informal trainings on an ongoing  basis.

Shannon currently resides in Rock Hill, South Carolina, and enjoys outdoor activities such as gardening, boating and hiking.

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Andy leads information technology support operations and strategy across Monarch’s footprint. As Chief Technology Officer, he is responsible for ensuring that the necessary infrastructure and processes are in place for effective and efficient IT development, technology and implementation.

Andy joined Monarch in 2012, bringing extensive experience leading mission-critical IT and security objectives. He has worked in information technology and security for three decades and has specialized skills in enterprise-wide information security design, network and systems infrastructure oversight. Prior to his appointment at Monarch, Andy held the role of senior manager of security engineering at New Breed Logistics in High Point. He spent 25 years at Food Lion’s corporate headquarters in Salisbury, where he served in various technology positions, including information security operations director.  

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Monarch’s Vice President of Risk Management Amy Boone oversees the agency’s safety program, HIPAA program and medical records, and all lines of insurance, including worker’s comp and general liability.

Before joining Monarch, Amy spent 24 years as a registered nurse and worked in health care risk management and hospital accreditation. She earned her RN degree from Wake Tech Community College and holds a Bachelor of Science in nursing from Barton College.

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William Callison joins Monarch as the Vice President / Chief of Business Development where he will have primary responsibility for the execution of new business initiatives. He will work closely with President and CEO Dr. Peggy Terhune and the Executive Leadership Team to develop and implement a comprehensive business strategy focused on financial growth, customer satisfaction and response to industry demands.

During his nearly 30 years in the behavioral healthcare industry, Callison has witnessed dramatic shifts in care delivery and management of services for individuals with intellectual and developmental disabilities, mental illness and substance use disorders. Drawing from his experience as the former Chief Operating Officer at Partners Behavioral Health Management and from leadership positions with a variety of provider organizations, Callison has a unique understanding of the clinical, fiscal and operational challenges facing behavioral healthcare today.

He is currently a candidate for Executive Master of Healthcare Leadership from Brown University. He holds a Master of Health Administration (MHA) from Georgia State University, a Master of Business Administration (MBA) from Vanderbilt University and a Bachelor’s in English from Vanderbilt University.

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Todd Clark serves as Monarch’s Vice President of Operations, Crisis Services, overseeing services in Guilford, Robeson, Mecklenburg and Buncombe counties.  Todd provides operational leadership for the Monarch’s Guilford Crisis Services in the Bellemeade Center in Greensboro, a 10-bed Tier IV Urgent Care for Adult and Adolescents, Mobile Crisis Services and a 16-bed non-hospital detox Facility-Based Crisis program in Lumberton, and a 16-bed Facility-Based Crisis for Children and Adolescents in Mecklenburg County. He also oversees operations for The Goodale School and Recovery Community, Monarch’s residential treatment program for teenage boys ages 14 to 17 which opened in late 2020 in Asheville.

With more than 25 years of experience in the mental health field, Todd brings in-depth knowledge of inpatient and outpatient services, emergency and crisis care, in-home support as well as care coordination and 24-hr community-based services for medical, substance abuse and mental health populations to Monarch.

Todd is a Certified Clinical Supervisor, a Licensed Professional Counselor and a Licensed Clinical Addiction Specialist. He holds a Bachelor of Science degree in Psychology and a Master of Arts in Professional Counseling from Liberty University and a Ph.D. in Counseling from Christian Bible College.

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As Vice President of Business Intelligence and Process at Monarch, Lee Fandel ensures process efficiency within the organization and determines the best business intelligence tools and techniques for analysis and reporting.

Lee joined Monarch in 2014, bringing experience in both the manufacturing and health care industries. He holds a Bachelor of Science degree in business administration from the University of South Carolina – Aiken. He has received multiple leadership awards and is a certified Black Belt in Six Sigma, a data-driven methodology for process improvement in business and has been featured in Six Sigma Magazine. He also is a former member of Toastmasters, where he won multiple awards for public speaking.

Lee lives in Tega Cay, S.C. with his wife and five children. A former college baseball player, he enjoys community activities, including coaching and sports training.

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Lyndril Leonard is the Senior Vice President of Operations – Behavioral Health, providing leadership and oversight of Monarch’s outpatient behavioral health offices across North Carolina. 

Lyndril joined Monarch in October of 2013 as the Clinical Operations Director in the Partners Managed Care Organization (MCO) catchment area and served as the Vice President of Enhanced Services prior to moving into her current role. 

She earned a Bachelor of Arts degree in psychology from Belmont Abbey College, and a Master of Arts degree in counseling from Webster University. As a North Carolina licensed professional counselor (LPC), Lyndril has experience working with children, adolescents and adults. She has more than 15 years of experience working in the field of mental health, substance use disorders and developmental disabilities. She has worked in various capacities at different levels of the service delivery systems including private practice, residential group homes, and community-based provider organizations.

Lyndril lives in Lake Wylie, S.C., with her husband Cotye and their son, Cotye Jr.

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Lori Maness serves as Monarch’s Vice President of Finance, Controller. She is responsible for the accounting operations of the company, including the production of periodic financial reports, maintenance of an adequate system of accounting records, and a comprehensive set of controls designed to mitigate risk, enhance the accuracy of the company’s reported financial results, and ensure that reported results comply with generally accepted accounting principles.

Lori has worked at Monarch for 27 years in various roles within Monarch’s Finance Department.

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Laurie Weaver is Monarch’s Vice President of Marketing and Philanthropy builds and maintains brand awareness and loyalty and oversees Monarch’s marketing, communications, community engagement and philanthropic fundraising initiatives. She manages a team of creative and engaged professionals who raise awareness and understanding of the people, programs, services and mission of Monarch.

Laurie joined Monarch in 2013 as the Director of Grants and Foundation Relations and moved into the role of Senior Director of Philanthropy. During her tenure in fundraising at Monarch, she successfully secured the organization’s first private, six-figure grant, Monarch’s first facility naming gift and the organizations first multi-million dollar, multi-year federal grant.

Prior to joining Monarch, she held marketing, communications and program management roles with Our State magazine and the University of North Carolina at Greensboro. She holds a Master of Science degree from Colorado State University in Ft. Collins, CO, and a Bachelor of Arts degree from the University of North Carolina at Greensboro.

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Education & Certification

MS University of Missouri-St. Louis MD Saint George's University School of Medicine Residency: University of Kansas School of Medicine - Wichita

Dr. Robert James McHale, M.D., M.S. has been Medical Director of Monarch since July 2010. He provides supervision and oversight for the behavioral health services of Monarch. In addition, he works with people of all ages dealing with mental illness and substance abuse concerns. He has a special interest in intellectual disabilities and general medical conditions of the people we serve.

Dr. McHale earned a Bachelors of Science Degree in Biology at Saint Louis University, a Masters of Science Degree in Biology at University of Missouri – St. Louis, and his Medical Degree from Saint George’s University School of Medicine. He completed his residency training in Psychiatry at the University of Kansas – Wichita, School of Medicine. He was named Chief Resident during his training. He has been Study Physician and Sub-Investigator at the Clinical Research Institute in Kansas, involved with research concerning Depression, Psychotropic medications and drug – drug interactions of medications. Prior to entering into medical school, Dr. McHale worked as a biochemist at Saint Louis University School of Medicine, Department of Biochemistry and has been a co-author of over 30 scientific publications and abstracts. He was also involved in research and study of Sleep Disorders at Saint Louis University School of Medicine, Department of Psychiatry – Sleep Disorders Center. He has given numerous lectures and presentations on mental illness and believes education is a hallmark for quality of care for all the people with serve in our communities.

Dr. McHale was awarded Excellence In Service Award from NAMI (National Alliance on Mental Illness), The Laurie Coyner Award: Excellence For Psychiatric Inpatient Care at University of Kansas, Saint Louis University Undergraduate Research Award. He is a Member of several Professional Associations; American Psychiatric Association, American Medical Association, North Carolina Psychiatric Association, North Carolina Medical Society, Kansas Psychiatric Society, Collaborative Family Health Care Association. Dr. McHale recently has been recognized as a Diplomate of the American Board of Psychiatry and Neurology, a member Board of the American Board of Medical Specialties. He received his Board Certification in Addiction Medicine from the American Board of Preventative Medicine.

Dr. McHale and his wife (Amy) are new to the North Carolina area and are pleased with the generosity and hospitality of the North Carolinians. Robert and Amy are the proud parents of a young son named Thomas.

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Education & Certification

MD University of South Carolina School of Medicine Residency University of North Carolina School of Medicine, Chapel Hill Board Certified in Adult Psychiatry

As Executive Vice President / Chief Medical Officer, Dr. Pamela Reid ensures all medical administrative processes for the company’s mental health locations and telemedicine procedures meet the ever-evolving healthcare standards, as well as provide a continuum of excellent care to the thousands of people Monarch supports. She assumed the Chief Medical Officer role in late 2020.

Dr. Reid will also be responsible for providing medical leadership at the community and state level. As part of Monarch’s strategic plan, she will help the organization foster positive relationships with local stakeholders, legislators, potential donors, payers and physician groups as it relates to mental health services. She will provide oversight and direction for nearly 50 medical providers at Monarch.

Dr. Reid is a board-certified psychiatrist who completed her internship and residency at the University of North Carolina at Chapel Hill and received her medical degree from the University of South Carolina School of Medicine in Columbia, S.C.  Dr. Reid has practiced extensively as a community psychiatrist since 2010. She has provided inpatient psychiatric care as a clinical assistant professor with the UNC School of Medicine, and worked as an attending psychiatrist on the Community Transitions Unit at Central Regional Hospital. A master clinician, much of her work has included clinical training and teaching of residents, medical students, physician’s assistants and nurse practitioners. As an outpatient provider, Dr. Reid has worked to provide oversight, teaching and clinical services for enhanced services (IIH/CST/ACTT), outpatient services, supervision of Substance Abuse Intensive Outpatient (SAIOP) services, hospital transition and mobile crisis services. Dr. Reid has worked for Monarch for several years, most recently in the role of Associate Medical Director for the eastern portion of Monarch’s outpatient behavioral health services. She is an avid supporter of the Open Access model of care, supporting same-day services for patients in need of immediate care. Prior to her medical training, Dr. Reid completed a bachelor’s and master’s degree in Piano Performance. She lives in Cary and enjoys spending time with family and friends, taking trips to the mountains, reading about cosmology and playing the piano.