Crisis Services


Variety of photos from Monarch's Lumberton Facility-Based Crisis Center

Our Location

Lumberton Facility-Based Crisis Center
207 West 29th Street
Lumberton, NC 28358
(910) 618-5606

ALERT: In response to the coronavirus COVID-19 outbreak and in following with Center for Disease Control guidelines, we ask that if you have been in contact with someone that has tested positive for the virus, or if you have traveled outside of the country within the last 14 days or are experiencing a fever, a new cough, or a new or worsened shortness of breath, that you call before your visit.

  • If possible, call ahead prior to your visit: (910) 618-5606, option 8
  • Visits with provider are via telemedicine
  • IMPORTANT: If at all possible, do not have family members or friends accompany you. Anyone accompanying you, outside of legal guardians, will be asked to wait outside in their car. Due to space in the lobby and social distancing only one person allowed in the lobby at a time.
Our Services

Monarch’s Facility-Based Crisis Center in Lumberton offers both Facility-Based Crisis (FBC) and Non-Hospital Medical Detox and Behavioral Health Urgent Care (BHUC) programs:

Facility-Based Crisis and Non-Hospital Medical Detox

Monarch’s Facility-Based Crisis and Non-Hospital Medical Detox Program is the first step in life-changing treatment for adults who are at risk of self-harm or harming others, and suffer from mental illness that requires a short-term, intensive evaluation. Under the clinical oversight of a psychiatrist, we offer a short-term, 16-bed non-hospital residential program that provides stabilization, a comprehensive clinical assessment, treatment intervention, medical detoxification and aftercare planning. Caring and experienced staff provide around-the-clock support. Monarch’s FBC is also designated to receive individuals who have been involuntarily petitioned (IVC). This service is designed as a time-limited alternative to hospitalization for an individual in crisis.

Behavioral Health Urgent Care

Co-located with the FBC, Monarch’s Behavioral Health Urgent Care (BHUC) is an outpatient program that provides walk-in crisis assessment, referral and treatment by licensed behavioral health and experienced medical professionals, for people with mental health or substance use disorders who have an emergent need. We collaborate with hospitals and other providers to help connect people with the most appropriate resources. We offer medication management, outpatient therapy, case management and other related services, that provide immediate as well as community-based treatment following a crisis. Our BHUC serves as a local designated site to receive people in need of the first assessment in the Involuntary Commitment (IVC) process. Those who need a short-term intensive evaluation and are eligible, can be admitted to our Facility-Based Crisis program.

At Monarch, our Facility-Based Crisis and Behavioral Health Urgent Care programs provide a safe, secure and healthy environment where healing can begin.

Eligibility Criteria

Individuals eligible for Monarch’s Lumberton Facility-Based Crisis center may be experiencing one or more of the following:

  1. Suicidal thoughts/plan
  2. Hearing voices
  3. Threatening harm to others
  4. Intoxication but able to walk & speak
  5. Depression
  6. Talking to one’s self
  7. Abuses drugs and/or alcohol and wants help
  8. Seeing things/people that aren’t there
Insurance Accepted

North Carolina Medicaid

Adults with mental health and substance use disorders who are insured by NC Medicaid including all Managed Care Organizations* and Prepaid Health Plans:

Managed Care Organizations (MCOs)

  • Alliance Health
  • Eastpointe
  • Partners Health Management
  • Sandhills Center *only FBC services, not non-hospital medical detox
  • Trillium Health Resources
  • Vaya Health *only FBC services, not non-hospital medical detox

Prepaid Health Plans (PHPs)

  • AmeriHealth Caritas North Carolina
  • Carolina Complete Health (Regions 3, 4 & 5)
  • Health Blue
  • United Healthcare Community Plan of North Carolina
  • WellCare of North Carolina

View health plan contacts and resources here: Health Plan Contacts and Resources | NC Medicaid (ncdhhs.gov)

State-Funded Insurance

Uninsured residents of Robeson, Scotland, Sampson, Duplin, Lenoir, Wayne, Greene, Wilson, Edgecombe and Warren Counties who are eligible for state funds.

Make a Referral / Walk-In for Services

Referrals may be made to the facility-based crisis center 24/7, 365 days a year. Walk-ins are welcome, or you may call ahead to speak with a Monarch staff member regarding availability (preferred method).

Monarch’s Lumberton Facility-Based Crisis Center
207 West 29th Street
Lumberton, N.C. 28358
(910) 618-5606