WAKE BEHAVIORAL HEALTH URGENT CARE
WAKE BEHAVIORAL HEALTH URGENT CARE
319 Chapanoke Road, Suite 120
Raleigh, NC 27603
NO APPOINTMENT NECESSARY | Same-Day Walk-in Care
ALERT: In response to the coronavirus COVID-19 outbreak and in following with Center for Disease Control guidelines, we ask that if you have been in contact with someone that has tested positive for the virus, or if you have traveled outside of the country within the last 14 days or are experiencing a fever, a new cough, or a new or worsened shortness of breath, that you call before your visit.
- If possible, call ahead prior to your visit: (919) 703-2845.
- You will be asked to complete a COVID-19 screening over the phone.
- You may be seen via tele-medicine.
- IMPORTANT: If at all possible, do not have family members or friends accompany you. Anyone accompanying you, outside of parents of children and legal guardians, will be asked to wait outside in their car.
Monarch’s Behavioral Health Urgent Care (BHUC) is a walk-in service for people ages 4 and older with mental health and substance use disorders who are experiencing a crisis.
The BHUC treatment model is designed to provide assessment, stabilization and psychiatric intervention for people ages 4 and older who are experiencing a behavioral health crisis by a multidisciplinary team that includes licensed therapists and experienced medical professionals. This program is designed to ensure people are linked to the least restrictive and most appropriate level of care that promotes their continued recovery. The BHUC also serves as a means of diversion from the use of emergency departments or hospitals and can initiate the involuntary commitment (IVC) petition via first-level evaluations (clinician petition) for people who require IVC.
At Monarch, our Behavioral Health Urgent Care programs provide a safe, secure and healthy environment where healing and recovery can begin.
What You Need to Know
- Walk-ins are welcome
- We collaborate with local hospitals, emergency departments and community providers
- We have access to crisis stabilization services for mental health or substance use disorders
- Person’s presenting problem or condition
- Current medications
- Person’s medical and treatment history
- Insurance or payment information
What To Expect During Your Visit
- We will get to know you by collecting basic information such as your address, details about your insurance coverage, and the reason for your visit. A member of our administrative team will use that information to register you.
- A member of our nursing team will escort you to a private exam room and collect some basic information about your medical condition and your health history.
- Once your nursing exam is complete, a therapist will come to your exam room to collect more information about why you’re here, your past medical history, and any other details needed to determine what services will best meet your needs.
- The therapist will give you instructions about the next steps in your care. You may be referred to see a Psychiatrist, a Psychiatric Nurse Practitioner, or another member of our team to complete your care today and determine follow-up plans. This part of your visit will occur either in-person or via telemedicine. If you are unfamiliar with telemedicine, please ask the therapist for more details.
- A member of your administrative team will check you out, provide you with a summary of your visit, and schedule a follow-up appointment for you. The follow-up appointment will be with the provider or agency recommended by the team members who saw you today.
Hours of Operation
Monday – Thursday, 8 a.m. – 8 p.m.
(last patient registered at 7 p.m.)
Friday, 8 a.m. – 3 p.m.
(last patient registered at 2 p.m.)
Saturday, 8 a.m. – 1 p.m.
(last patient registered at noon)