Contact Us

Contact Monarch

To find a Monarch program or services in your area, please click here. If you need assistance, please contact the appropriate department below:

For Our Spanish Speaking Customers

Para mas información acerca de Monarch o para solicitar algún servicio, por favor llame (704) 986-1500 y oprima opción 4 para dejarnos un mensaje o también puedes enviarnos un correo electrónico.

Monarch has earned The Joint Commission’s Gold Seal of Approval™

You may contact The Joint Commission if you have a concern by clicking here. As an independent, not-for-profit organization, The Joint Commission accredits and certifies healthcare organizations and programs.

Please Note: Although our goal is to respond quickly, should you have an urgent need, please contact your local Managed Care Organization, Mobile Crisis provider or call 911 for immediate assistance.

For audit requests, please email [email protected]

Human Resources/Employment

[email protected]
(704) 986-1550


To make a referral to Monarch, please visit our Referrals page on this website for information and online referral forms.

Public Relations/Media Contact

[email protected]
(704) 986-1536


HIPAA Concerns Or Questions About Information Technology

[email protected]
(704) 983-2346


[email protected]
(800) 342-1598

SECU Youth Crisis Center

(844) 263-0050


How To Request Medical Records

Our medical records request process ensures your health information is safely and confidentially maintained, while providing you access when you need them.