Experts Guide

As a leading statewide provider of services for people with mental illness, substance use disorders and intellectual and developmental disabilities, Monarch employs professional staff who are experts and leaders in their respective fields. We are pleased to share that expertise with the community as it relates to health and wellness topics, current events and other areas of interest.

If you need assistance identifying a Monarch expert for media interviews or community presentations, please email Brian Gott, Public Relations Manager, at brian.gott@monarchnc.org.

Erica Bales

Erica Bales, M.S.W., LCSW

Senior Therapist, Wake County

Erica Bales joined Monarch in 2018 as a behavioral health therapist and she became a senior therapist in 2021. Prior to working at Monarch, she served for three years at Pinnacle Family Services, where she was first a mental health therapist and then a family centered specialist (supervisor). She received her Master of Social Work degree from Syracuse University.

Mary Katherine Carmon, PA-C

Physician Assistant, Forsyth County

Mary Katherine Carmon is a physician assistant (PA) at Monarch. Previously, she was a PA in psychiatry at Novant Health Forsyth Medical Center in Winston-Salem, where she completed specialized training through a psychiatry fellowship. She received her physician assistant training at Wake Forest University School of Medicine.

Iverson Carter

Iverson Brooks Carter, M.D.

Associate Medical Director, Psychiatric Services, Forsyth County

Dr. Brooks Carter is a psychiatry specialist in Winston-Salem. He graduated with honors from Brody School of Medicine at East Carolina University. Dr. Carter specializes in adult psychiatry, child and adolescent psychiatry.

Britni Eaton

Britni Eaton, M.S., LCMHC-S, LCAS

Vice President of Clinical Services, Behavioral Health, Mecklenburg County

Britni Eaton is a licensed clinical mental health counselor and certified supervisor (LCMHC-S) as well as a licensed clinical addictions specialist (LCAS). She has been employed with Monarch for more than six years, having started as a therapist on an Assertive Community Treatment team (ACTT) in 2015 before being promoted to a team lead position in 2016.

Caroline Fisher

Senior Vice President, LTSS

Caroline joined Monarch in 2005 and has worked as a LTSS Regional Director, Director of Quality Management, and recently as Senior Vice-President of LTSS Services. Caroline has over 30 years of experience in the long-term and quality management/performance improvement fields. Prior to working at Monarch Caroline worked for 15 years at Piedmont Behavioral Health Services both in long-term services and quality management.

Debbie Granick

Debbie Granick, M.S.N., PMHNP

Nurse Practitioner, Wake County

Debbie Granick is a psychiatric nurse practitioner and licensed clinical social worker combining solution-focused therapy and medication for optimum mental health. She is a skilled trainer, consultant and coach for health professionals seeking to improve their knowledge of mental health practice and to integrate therapy with prescribing.

Latoya James

Latoya James, M.B.A., M.S.W., LCSW

Senior Therapist, Mecklenburg County

Latoya James is a senior therapist at Monarch's Mecklenburg Behavioral Health Outpatient Office. Latoya described one of the most rewarding aspects of being a therapist is watching the proverbial “light bulb” go off during a session as well as seeing a person’s demeanor improve as treatment progresses.

Amanda Matthews, M.A., LPA, HSP-PA

Director of Psychology, LTSS, Mecklenburg County

As the director of psychology for Monarch's long term services, Amanda Matthews actively supports, educates and empowers individuals with intellectual and developmental disabilities. She has been a frequent presenter at professional conferences including the NC TIDE Conferences, National Adolescent Perpetration Network (NAPN) International Conference and Spring North Carolina Juvenile Services Association (NCJSA) Conference. She has also authored numerous publications.

Dr. Robert McHale

Robert McHale, M.D., M.Sc., DFAPA, ABPM, FASAM

Medical Director, LTSS and Certified Community Behavioral Health Clinic, Stanly County

Since 2010, Dr. Robert McHale has held a position as Monarch’s medical director. He provides supervision and oversight for the behavioral health services working with people of all ages dealing with mental illness and substance use disorders. He has a special interest in intellectual disabilities and general medical conditions of the people we serve.

Christy Shaver

Executive Vice President, COO

Christy oversees major clinical and administrative operations as well as developing and ensuring the implementation of new and existing programs and services for Monarch statewide. She has been employed by Monarch for over 20 years. Christy has helped lead Monarch’s residential, vocational and community services in supporting, educating and empowering people with Intellectual and Developmental Disabilities (I/DD) to choose and achieve what is important to them.

Jacqueline Smith, M.D.

Associate Medical Director, Lead Psychiatrist, Mecklenburg County

Dr. Jacqueline Smith is based in Mecklenburg County, providing care to children, adolescents and adults in the outpatient clinic and at the SECU Youth Crisis Center, a Monarch program. She collaborates with community partners, supervises nurse practitioners, meets regularly with staff and mentors physician assistant students. She is board certified in adult, child- adolescent and forensic psychiatry.

Troy Sybert

Troy Sybert, MD, MPH

Chief Medical Officer

Dr. Sybert, MD, MPH, joined Monarch as Executive Vice President in early 2022. He received a Master’s in Public Health in 2005 as part of a dual residency (Internal Medicine/Preventive Medicine) from the University of Texas Medical Branch in 2005. He capped off his formal training with a fellowship in Hospital Medicine at the Mayo Clinic (2005-2006). Dr. Sybert is double board certified by the American Board of Medical Specialties in Public Health and Clinical Informatics. This allows him to focus on assessing the information and knowledge needs of organizations, especially in refining clinical processes and design to better meet the needs of the health of communities and defined populations.

Peggy Terhune, Ph.D., M.B.A., OT/L

President & CEO

Dr. Peggy Terhune has served as the president & CEO of Monarch since June 1995. Under her leadership, Monarch has moved towards evidence-based and best practice in all areas, successfully added services, enhanced community integration, improved customer satisfaction, reduced turnover and successfully developed programs to serve consumers with multiple disabilities. She has worked with and advocated for people with disabilities for more than 40 years.

Niah White

Niah White, LCSW

Behavioral Health Therapist Certified as a Licensed Clinical Social Worker, Guilford County

Niah White’s professional experience spans across 10 years with a focus on working collaboratively with community partners, facilitating coordination of care and delivering integrated behavioral health care services. Niah’s experience features working within a variety of settings including outpatient community mental health, enhanced mental health services, and the non-profit sector.

Holly Zipperer

Holly Zipperer

Director Of Organizational Development

Holly Zipperer is a career educational leader with 30+ years experience who joined the Monarch team in August 2021 after serving as the Executive Director of the Down Syndrome Association of Greater Charlotte since 2018. Holly graduated from Newberry College (SC) in 1991 with a bachelors degree in early childhood/elementary education. She completed her masters degree in Special Education at the University of South Carolina (Columbia) in 1996.