As a leading statewide provider of services for people with mental illness, substance use disorders and intellectual and developmental disabilities, Monarch employs professional staff who are experts and leaders in their respective fields. We are pleased to share that expertise with the community as it relates to health and wellness topics, current events and other areas of interest.
If you need assistance identifying a Monarch expert for media interviews or community presentations, please email Brian Gott, Public Relations Manager, at [email protected].
Erica Bales, MSW, LCSW
Senior Therapist, Wake County
Erica Bales joined Monarch in 2018 as a behavioral health therapist and she became a senior therapist in 2021. Prior to working at Monarch, she served for three years at Pinnacle Family Services where she was first a mental health therapist and then a family centered specialist (supervisor). She received her Master of Social Work degree from Syracuse University.
Mary Katherine Carmon, PA-C
Physician Assistant, Forsyth County
Mary Katherine Carmon is a physician assistant (PA) at Monarch. Previously, she was a PA in psychiatry at Novant Health Forsyth Medical Center in Winston-Salem, where she completed specialized training through a psychiatry fellowship. She received her physician assistant training at Wake Forest University School of Medicine.
Iverson Carter, M.D.
Associate Medical Director, Psychiatric Services, Forsyth County
Dr. Iverson Carter is a psychiatry specialist in Winston-Salem. He graduated with honors from Brody School of Medicine at East Carolina University. Dr. Carter specializes in adult, child and adolescent psychiatry.
Britni Eaton, M.S., LCMHC-S, LCAS
Vice President of Clinical Services, Behavioral Health, Mecklenburg County
Britni Eaton is a licensed clinical mental health counselor and certified supervisor (LCMHC-S) as well as a licensed clinical addictions specialist (LCAS). She has been employed with Monarch for more than six years, starting as a therapist on an Assertive Community Treatment team (ACTT) in 2015 before being promoted to a team lead position the following year.
Senior Vice President, LTSS
Caroline joined Monarch in 2005 and has worked as a Long-Term Services and Supports (LTSS) Regional Director, Director of Quality Management, and recently as Senior Vice-President of LTSS Services. Caroline has over 30 years of experience in the long-term and quality management/performance improvement fields. Prior to working at Monarch Caroline worked for 15 years at Piedmont Behavioral Health Services both in long-term services and quality management.
Debbie Granick, MSN, PMHNP
Nurse Practitioner, Wake County
Debbie Granick is a psychiatric nurse practitioner and licensed clinical social worker combining solution-focused therapy and medication for optimum mental health. She is a skilled trainer, consultant and coach for health professionals seeking to improve their knowledge of mental health practice and to integrate therapy with prescribing.
Amanda Matthews, M.A., LPA, HSP-PA
Director of Psychology, LTSS, Mecklenburg County
As the director of psychology for Monarch's long term services, Amanda Matthews actively supports, educates and empowers individuals with intellectual and developmental disabilities. She has been a frequent presenter at professional conferences including the NC TIDE Conferences, National Adolescent Perpetration Network (NAPN) International Conference and Spring North Carolina Juvenile Services Association (NCJSA) Conference. She has also authored numerous publications.
Robert McHale, M.D., M.Sc., DFAPA, ABPM, FASAM
Medical Director, LTSS and Certified Community Behavioral Health Clinic, Stanly County
Since 2010, Dr. Robert McHale has held a position as Monarch’s medical director. He provides supervision and oversight for the behavioral health services working with people of all ages dealing with mental illness and substance use disorders. He has a special interest in intellectual disabilities and general medical conditions of the people we serve.
Christy Shaver, MHA
Executive Vice President, COO
Christy oversees major clinical and administrative operations as well as developing and ensuring the implementation of new and existing programs and services for Monarch statewide. She has been employed by Monarch for over 20 years. Christy has helped lead Monarch’s residential, vocational and community services in supporting, educating and empowering people with Intellectual and Developmental Disabilities (I/DD) to choose and achieve what is important to them.
Jacqueline Smith, M.D.
Associate Medical Director, Gaston, Mecklenburg, and Wake Counties
Dr. Jacqueline Smith provides administrative support to outpatient clinics in Gaston, Mecklenburg and Wake counties. She cares for children, adolescents, and adults in the outpatient setting; collaborates with Monarch’s leadership team; and supervises nurse practitioners as well as other general psychiatrists. A graduate of UNC-Chapel Hill, Dr. Smith is board certified in adult, child- adolescent and forensic psychiatry.
Troy Sybert, MD, MPH
Chief Medical Officer
Dr. Sybert, MD, MPH, joined Monarch as Executive Vice President in early 2022. He received a Master’s in Public Health in 2005 as part of a dual residency (Internal Medicine/Preventive Medicine) from the University of Texas Medical Branch in 2005. He capped off his formal training with a fellowship in Hospital Medicine at the Mayo Clinic (2005-2006). Dr. Sybert is double board certified by the American Board of Medical Specialties in Public Health and Clinical Informatics. This allows him to focus on assessing the information and knowledge needs of organizations, especially in refining clinical processes and design to better meet the needs of the health of communities and defined populations.
Peggy Terhune, Ph.D., MBA, OTR/L
President & CEO
Dr. Peggy Terhune has served as the president and chief executive officer of Monarch since June 1995. Under her leadership, Monarch has moved toward evidence-based and best practice in all areas, successfully added services, enhanced community integration, improved customer satisfaction, reduced turnover and successfully developed programs to serve consumers with multiple disabilities. For more than 40 years, she has worked with and served as an advocate for people with disabilities.
Niah White, LCSW
Behavioral Health Therapist Certified as a Licensed Clinical Social Worker, Forsyth County
Niah White’s professional experience spans ten years with a focus on collaborating with community partners, facilitating coordination of care and delivering integrated behavioral health care services. Niah’s experience features working within a variety of settings including outpatient community mental health, enhanced mental health services, and the non-profit sector.
Holly Zipperer, M.Ed.
Director Of Organizational Development
Holly Zipperer is a career educational leader with 30+ years experience who joined the Monarch team in August 2021 after serving as the Executive Director of the Down Syndrome Association of Greater Charlotte since 2018. Holly graduated from Newberry College (SC) in 1991 with a bachelors degree in early childhood/elementary education. She completed her masters degree in Special Education at the University of South Carolina (Columbia) in 1996.