Refer to Our Services

Making a Referral to Monarch

Thank you for entrusting the care of your patients to Monarch. To assist you in making seamless referrals to the appropriate Monarch service or program, we have provided a summary of our key programs and how to refer to each below.  If there’s ever any doubt or confusion about how to refer to Monarch, please call (866) 272-7826 and a member of our customer service team will assist you. 


Monarch’s Outpatient Services

Psychotherapy and psychiatric medication management services are provided via telehealth from one of Monarch’s behavioral health offices OR virtually from one’s home. The initial visit includes a comprehensive clinical assessment by a licensed therapist/clinician. Details on insurance accepted may be found on our website. 

To request a mental health appointment for an individual post-hospitalization: 

Please provide the following:  

  • Your name, the hospital/facility you’re calling from, and a phone number where we can reach you.  
  • Regarding the patient, we need their first and last name (spelled out), gender, full date of birth, social security number (if available), a current cell phone number and address, and the type of insurance they have.  
  • Please also tell us the hospital admission and tentative discharge dates, whether their stay was inpatient, observation or an ED visit, a voluntary or involuntary commitment, if an outpatient commitment is needed, and which Monarch location the individual prefers.  
  • We do request a copy of the Facesheet, History & Physical, and Medication List to be faxed or emailed at the point of scheduling their appointment, and we require a copy of the discharge summary prior to the patient’s initial appointment. These documents, and all requested information can be faxed to 704-986-5667 or emailed to [email protected] 



Monarch’s Enhanced and Community-Based Behavioral Health Services

Monarch provides enhanced services in various regions of North Carolina. These services include Assertive Community Treatment Team (ACTT – adults), Community Support Team (CST – adults), Individual Placement and Support – Supported Employment (IPS-SE – ages 16+), Peer Support (adults), Psychosocial Rehabilitation (PSR – adults) and Intensive In-Home Services (IIHS – ages 3-20). These services may be covered by NC Medicaid and/or State funds. Please refer to our website for more information.  

To make a referral: 


The SECU Youth Crisis Center, a Monarch Program

Located in Charlotte, NC, this facility-based crisis center provides short-term treatment and stabilization in a secure setting for children and adolescents ages 6-17 who are experiencing an acute, psychiatric crisis. These services may be covered by NC Medicaid, Health Choice and BCBS. Please refer to our webpage for more information, including a virtual tour.  

To make a referral: 

  • Call (844) 263-0050 or (704) 206-2342, press option 8 
  • Email [email protected] 
  • Fax (704) 900-6329  

Please provide the following information:  

  • Individuals presenting problem/condition
  • Known medical and treatment/psychosocial history 
  • Current medications 
  • Individuals’ legal status upon referral (voluntary/involuntary) 
  • Results of any recent behavioral health evaluations 
  • Guardianship documentation (if applicable) 
  • Insurance information 

You may request a referral form to aid in submitting all required information.  



Monarch’s Lumberton Facility-Based Crisis Center

Also known as Tanglewood Arbor, Monarch’s facility-based crisis center in Lumberton, NC provides mental health crisis assessment and stabilization services as well as non-hospital medical detox for adults. Please refer to this webpage for more information. 

To make a referral: 

  • Call (910) 618-5606, press option 8 


Monarch’s Long-Term Services and Supports

Monarch’s long-term services and supports are provided across much of North Carolina and include residential, community-based, and day programs for people with intellectual/developmental disabilities, and residential options for people with severe and persistent mental illness. For detailed information on our LTSS services, visit this webpage for more information, including a virtual tour of one of our group homes.  

To refer to one of Monarch’s long-term services and supports: