A New Dawn: Amy Callahan’s Path to Recovery with Monarch’s Tailored Care Management Program
As the sun rises over downtown Salisbury, NC, Amy Callahan begins her day with a sense of hope…
Tailored Care Management Services
What is Tailored Care Management?
Tailored Care Management is a North Carolina Medicaid service. A team led by a Care Manager provides support for people living with mental illness, substance use disorders, intellectual and developmental disabilities, and/or traumatic brain injuries.
Simply put, Monarch’s Care Managers listen. They develop a plan based on your needs that brings together the people that care for you – your therapist, your doctors, your family and the community services that will help you thrive.
The Benefits of Working with a
Care Manager:
- Specialized support for people living with mental illness, substance use disorders, intellectual and developmental disabilities and traumatic brain injuries.
- Contact with one Care Manager who will listen to your needs and coordinate care among your team members, including waiver coordination for people on Innovations and TBI Waivers.
- Support for additional needs such as housing, employment, food insecurity, physical health, finances and safety which may affect overall health and well-being.
Why Choose Monarch?
You have a choice in your health care and we would be proud to be your care management provider.
- Monarch is a Certified Care Management Agency by NC Department of Health and Human Services.
- We have four years of experience providing Tailored Care Management Services in pilot programs across North Carolina and nearly 65 years of experience providing disability and mental health services.
- Monarch will provide Tailored Care Management Services across North Carolina beginning December 1.
- If you do not choose a provider, you will be assigned one.
Choosing Your Provider
You can choose Monarch as your Tailored Care Management provider at any time. Simply contact your Tailored Plan to make your request. Contact Monarch at (866) 272-7826 with questions. Monarch currently offers Tailored Care Management Services in the following locations:
Alliance Health: Johnston, Mecklenburg and Wake counties
Partners Health Management: Cabarrus, Cleveland, Davidson, Lincoln, Forsyth, Gaston, and Stanly counties
Trillium Health Resources: Edgecombe, Guilford, Nash, Wayne, and Wilson counties
Vaya Health: Chatham, Rowan and Stokes counties
If your county is not listed above, please contact Monarch at (866) 272-7826 for information on how to access Tailored Care Management services in your area. Monarch’s Tailored Care Management services will continue to expand to additional regions in the future.
Stories of Success
Tailored Care Management Service Provides Healing and Hope
Shina Theimer is proud of the progress she has made while receiving Tailored Care Management services from Monarch.…
Care Management Assists in Navigating Life’s Obstacles
Robin Alcala has difficulty remembering what life was like before she received Tailored Care Management services from Monarch.…
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