Cleveland County

Behavioral Health Services

For appointments or information on behavioral health services, please call (866) 272-7826.

201 West Marion Street, Suite 100
Shelby, NC 28150
(704) 476-4027

Hours of Operation: Monday-Friday, 8 a.m.- 5 p.m.
Closed for lunch, 12 p.m. – 1 p.m.
The last Open Access walk-in will be taken at 3 p.m. each day


A variety of behavioral health services are offered including:

  • Open Access
  • Outpatient Therapy and Psychiatric Services (children and adults)
  • Individual Placement and Support (IPS Employment Services)
  • Peer Support Services (adults)

Tailored Care Management

Tailored Care Management is a North Carolina Medicaid service. A team led by a Care Manager provides support for people living with mental illness, substance use disorders, intellectual and developmental disabilities, and/or traumatic brain injuries. Learn more about Monarch’s Tailored Care Management Services here. Medicaid members can request Monarch as their Tailored Care Management provider by contacting their assigned Tailored Plan directly.

In Cleveland County, Tailored Care Management Services are assigned by Partners Health Management.

To request Monarch as your provider, or if you are currently receiving Care Management Services in XXX County and need additional support, please contact Partners Health Management directly at the toll-free numbers below:

Member Services: (888) 235-4673
Non-Emergency Medical Transportation: (888) 235-4673
Behavioral Health Crisis: (833) 353-2093
Nurse Line: (888) 369-2452