Chatham County

Tailored Care Management Services

Tailored Care Management is a North Carolina Medicaid service. A team led by a Care Manager provides support for people living with mental illness, substance use disorders, intellectual and developmental disabilities, and/or traumatic brain injuries.  Learn more about Monarch’s Tailored Care Management Services here. Medicaid members can request Monarch as their Tailored Care Management provider by contacting their assigned Tailored Plan directly.

In Chatham County, Tailored Care Management Services are assigned by Vaya Health.

To request Monarch as your provider, or if you are currently receiving Care Management Services in Chatham County and need additional support, please contact Vaya Health directly at the toll-free numbers below:

Member Services: (800) 962-9003
Non-Emergency Medical Transportation: (800) 962-9003
Behavioral Health Crisis: Alliance: (800) 849-6127
Nurse Line: (800) 849-6127