Chatham County

COMING SOON! Behavioral Health Services

Effective, Monday, November 6, Monarch will open a Behavioral Health Office – Pittsboro to serve the Chatham County area.

193 Lowes Drive, Suite 102
Pittsboro, NC 27501-9538  

Mobile Crisis Management Services

Monarch’s Mobile Crisis Management provides integrated crisis response, crisis stabilization interventions, and crisis prevention activities for children, teens and adults who are experiencing an acute mental health crisis. Mobile Crisis Management services are available 24 hours per day, 7 days per week, 365 days a year. 

Mobile crisis responders provide an immediate evaluation, triage and access to mental health care resources for people with intellectual/developmental disabilities, mental illness or substance use disorders. Our goal is to promote symptom reduction, harm reduction, and to safely transition persons in acute crisis to appropriate crisis stabilization and detoxification supports/services. The Mobile Crisis Management response team consists of Qualified Professionals including Licensed Clinicians and a Licensed Psychiatrist who is always on call. Monarch strives to respond to each crisis call as rapidly as possible.  

To request Mobile Crisis Management services in Chatham County please call:  

Vaya Health’s Behavioral Health Crisis Line at (800) 849-6127
Monarch’s Mobile Crisis Line at (800) 568-7235

Tailored Care Management Services

Tailored Care Management is a North Carolina Medicaid service. A team led by a Care Manager provides support for people living with mental illness, substance use disorders, intellectual and developmental disabilities, and/or traumatic brain injuries.  Learn more about Monarch’s Tailored Care Management Services here. Medicaid members can request Monarch as their Tailored Care Management provider by contacting their assigned Tailored Plan directly.

In Chatham County, Tailored Care Management Services are assigned by Vaya Health.

To request Monarch as your provider, or if you are currently receiving Care Management Services in Chatham County and need additional support, please contact Vaya Health directly at the toll-free numbers below:

Member Services: (800) 962-9003
Non-Emergency Medical Transportation: (800) 962-9003
Behavioral Health Crisis: Alliance: (800) 849-6127
Nurse Line: (800) 849-6127