Mecklenburg County

For information on current residential vacancies or enrollment in our day program services, please call our Long-Term Services and Supports Referral Coordinator at (704) 986-1879, email [email protected] or complete and submit this application.

Behavioral Health Services

5700 Executive Center Dr., Suite 110
Charlotte, NC 28212
(704) 525-3255
Fax: (704) 525-0949

Hours of Operation: Monday –Friday, 8 a.m.-5 p.m.
Office closed for lunch, 12 p.m. – 1 p.m.
The last Open Access walk-in will be taken at 3 p.m. Monday through Thursday, and 1 p.m. on Fridays

A variety of behavioral health services are offered, including:

Open Access
Outpatient Therapy and Psychiatric Services (children and adults)
Intensive In-Home Services (ages 3-20)
Peer Support Services (adults only)
Assertive Community Treatment Team (ACTT) (adults only)
Community Support Team (CST)
Residential Services (adults only)
Genoa Healthcare Pharmacy Services On Site – open from 8:30 a.m. to 5 p.m., closed from 12:30 p.m. to 1 p.m. for lunch.

For appointments or information on behavioral health services, please call (866) 272-7826.

SECU Youth Crisis Center, a Monarch Program

1810 Back Creek Drive
Charlotte, NC 28213
(844) 263-0050

The SECU Youth Crisis Center provides access to timely, age-appropriate, inpatient mental health care for children and adolescents, ages 6-17, both during a time of mental health crisis and beyond. Please click here for a virtual tour and additional information. Referrals may be made to the facility-based crisis center 24/7, 365 days a year. Walk-ins are always welcome or you may call ahead to speak with a Monarch staff member regarding availability (preferred method).

Tailored Care Management Services

Tailored Care Management is a North Carolina Medicaid service. A team led by a Care Manager provides support for people living with mental illness, substance use disorders, intellectual and developmental disabilities, and/or traumatic brain injuries. Learn more about Monarch’s Tailored Care Management Services here. Medicaid members can request Monarch as their Tailored Care Management provider by contacting their assigned Tailored Plan directly.

In Mecklenburg County, Tailored Care Management Services are assigned by Alliance Health.

To request Monarch as your provider, or if you are currently receiving Care Management Services in Mecklenburg County and need additional support, please contact Alliance Health directly at the toll free numbers below:

Member Services: (800) 510-9132
Non-Emergency Medical Transportation: (800) 510-9132 (or your local Department of Social Services)
Behavioral Health Crisis: Alliance: (800) 510-9132
Nurse Line: (800) 510-9132

Briar Creek Road Home

1518 Briar Creek Rd.
Charlotte, NC 28205
(704) 537-4544 – Office
(980) 207-4093 – Fax

Supervised home for adults with mental illness.

Carmel Forest Drive Home

3711 Carmel Forest Drive
Charlotte, NC 28226
(704) 542-8727 – Office
(704) 919-1955 – Fax

Supervised home for adults with mental illness.

McAlway Road Home

714 McAlway Rd
Charlotte, NC 28211
(704) 364-0432 – Office
(704) 817-9911 – Fax

Supervised home for adults with mental illness.

UMAR’s Charlotte Arts Center

301 South Tryon Street
Charlotte, NC 28217

As a division of Monarch, UMAR’s Charlotte Arts Center offers fine-art vocational services for adults with intellectual and developmental disabilities. Each center encourages creativity and self-expression through visual, performing, horticulture, literary, 3-D, cultural and culinary arts.