When it comes to finding support for mental illness, the first step is always the hardest. Monarch’s Open Access provides same-day access to care for new patients who are seeking treatment for mental illness or substance use disorders.
Depending on a patient’s preference, Open Access is available two ways: in-person at one of our outpatient offices or virtually through our telehealth network. A person can walk in or call us for same day support, Monday through Friday between 8 a.m. and 3 p.m.
Monarch’s Open Access provides a direct path to the mental health services you may need. On the same day you reach out in person or by phone, you will complete new patient registration and a comprehensive clinical assessment with a therapist, if you have time to do so that day. The assessment will provide treatment recommendations and you will leave with an appointment for the next service or a referral to the proper level of care.
While this process takes a few hours and is longer than a traditional appointment, it reduces what could otherwise be weeks or months of waiting for an appointment. We are committed to connecting you to the services you need!
Open Access for New Patients (Walk-In or Virtual Same-Day Assessment)
Call for an Appointment
Service Locations
Eligibility
Monarch’s Open Access service is available to adults, adolescents and children ages 4 and up who are new to Monarch (not previously established patients) and who may be in need of mental health or substance use disorder services.
Insurance Information
Monarch proudly partners with the following insurance payers:
- Medicaid (Standard Plans)
- AmeriHealth Caritas of North Carolina
- Blue Cross Blue Shield of North Carolina – Healthy Blue
- Carolina Complete Health
- United Healthcare of North Carolina
- Wellcare of North Carolina, Inc
- RI Optum
- Medicaid (Tailored Plans)
- Alliance Health
- Partners Health Management
- Trillium Health Resources
- Vaya Health
- Medicare
- Ambetter
- Aetna
- Aetna North Carolina State Health Plan
- Beacon Health
- Blue Cross Blue Shield (BCBS)
- Humana
- Magellan
- MedCost
- Pace of the Southern Piedmont
- Senior Life Total Care
- United Health – Optum Behavioral Health
- Wellcare of NC
- VA Community Care (Optum Behavioral Heath)
Although Monarch is a participating provider with these insurers, please be aware that we may not be an in-network provider for all plan types these companies provide. Due to the variety of insurance plan types, it is important that you contact your insurance company for a complete list of in-network providers and Monarch services covered under your specific insurance plan.
