Monarch’s Community Support Team (CST) offers services to help adults with mental health and substance abuse issues. These services are provided by a team of professionals who work together to support individuals in reaching their recovery goals. CST focuses on community-based rehabilitation, meaning the team helps people in their home, workplace and in the community as they navigate their everyday lives.
Community Support Team (CST) services help adults who have been diagnosed with mental illness, substance use issues, or both. These individuals often have complex treatment needs. CST provides community-based mental health and substance use services, along with structured support to help people live successfully in their communities.
The Community Support Team services are available 24 hours per day, seven days per week and 365 days per year.
The team uses face-to-face meetings to offer therapy and support. They help individuals rebuild their roles in various areas of life, including emotional well-being, behavior, social connections, safety, housing, medical care, education, jobs and legal issues.
Make a Referral – Community-Based Services
Open Access for New Patients (Walk-In or Virtual Same-Day Assessment)
Call for an Appointment
Service Locations
Monarch provides Community Support Team services in Bladen, Cleveland, Forsyth, Gaston, Guilford, Lincoln, Mecklenburg, Robeson and Scotland counties in North Carolina.
Eligibility
To be eligible, an individual for CST services, a person must meet a specific criteria including:
- A mental health or substance use disorder diagnosis as defined by the DSM-5, but it cannot just be an intellectual or developmental disability.
- Clear evidence of serious problems in at least two areas of life (like emotions, work, or legal issues) that are connected to their diagnosis. These problems make it hard for the person to live independently in the community.
- When a substance use disorder diagnosis is primary, the individual must meet at least Level I criteria from the American Society for Addiction Medicine.
- The person can learn skills to manage their symptoms, make positive changes, and respond well to treatment. There should be no evidence that other types of treatment would work better, based on North Carolina’s community standards.
At least two of the following conditions must be true:
- There is clinical evidence of suicidal thoughts or attempts in the past three months.
- The person needs active help and support to function well and integrate into the community in areas like social life, work, daily living, personal health, education, or housing.
- Without community support, the person would likely need to go to a hospital or another long-term treatment facility.
- The person’s own resources and support systems aren’t enough to help them live safely in the community.
- They have been admitted to a psychiatric hospital or used crisis services at least once a year, or they stayed in a hospital for more than 30 days in the past year.
- They are getting ready to leave an adult care home, psychiatric hospital, emergency room, or other crisis setting within the next 30 days.
- Regular mental health services alone are not enough to keep the person from getting worse (like missing appointments or having trouble taking medications).
- There are legal issues connected to their mental health or substance use disorder.
- The person is homeless or at high risk of being homeless because of their mental health or substance use issues, or they have trouble maintaining a stable living situation.
Insurance Information
Monarch accepts Medicaid and several private insurance plans, as well as self-pay for services. You can click here for a full list of insurance partners.
Due to the variety of insurance plan types, it is important that you contact your insurance company for a complete list of in-network providers and Monarch services covered under your specific insurance plan. Monarch may not be an in-network provider for all plan types these companies provide.