Thank you for entrusting the care of your patients to Monarch. To assist you in making seamless referrals to the appropriate Monarch service or program, we have provided a summary of our key programs and how to refer to each below.
If you have questions about how to refer to Monarch, please call (866) 272-7826 and a member of our customer service team will assist you.
See Monarch Services by County
Outpatient Services
Therapy, psychiatric medication management and substance use disorder services are provided from one of Monarch’s behavioral health offices or virtually from one’s home. The initial visit includes registration and a comprehensive clinical assessment by a licensed therapist/clinician. Details on insurance accepted may be found can be on our Insurance Information and Sliding Fee Scale page.
No referral is required for a new patient to begin outpatient services. Through our Open Access process, the person in need of services services who is new to Monarch can call us at (866) 272-7826 or walk in to the nearest outpatient office for a virtual, same-day initial assessment to begin services. Open Access is available Monday through Friday from 8 a.m. to 3 p.m. If walking in, note that our offices are closed for lunch from 12 p.m. to 1 p.m.
Hospital Discharge Services
If you are making a hospital discharge referral, please complete the online form below and provide the following information. Documents can be safely uploaded through the form.
- Your name, the hospital/facility you’re calling from, and a phone number/email address where we can reach you.
- Patient’s first and last name, gender, full date of birth, a current phone number and address (if applicable), and the type of insurance they have.
- Details about hospital admission and tentative discharge dates, type of stay/service received, and voluntary/involuntary commitment status.
- A copy of the patient’s face sheet, history & physical, and medication list.
Make a Referral – Hospital Discharge Services
Enhanced and Community-Based Mental Health Services
Monarch provides enhanced services and community based mental health services in various regions of North Carolina. Services include:
- Assertive Community Treatment Team (ACTT – adults)
- Community Support Team (CST – adults)
- Individual Placement and Support – Supported Employment (IPS-SE – ages 16+)
- Peer Support (adults)
- Psychosocial Rehabilitation (PSR – adults)
- Intensive In-Home Services (IIHS – ages 3-20)
These services may be covered by NC Medicaid and/or state funds. Please use the online referral form to make a referral.
Make a Referral – Community-Based Services
The SECU Youth Crisis Center, a Monarch Program
Located in Charlotte, NC, the SECU Youth Crisis Center is a facility-based crisis service that provides short-term treatment and stabilization in a secure setting for children and adolescents ages 6-17 who are experiencing an acute, psychiatric crisis. These services may be covered by NC Medicaid, Health Choice and BCBS. Please refer to our webpage for more information, including a virtual tour.
To make a referral:
- Online Crisis Referral Form
- Call (844) 263-0050 or (704) 206-2342, press option 8
- Email [email protected]
- Fax (704) 900-6329
Please provide the following information:
- Individuals presenting problem/condition
- Known medical and treatment/psychosocial history
- Current medications
- Individuals’ legal status upon referral (voluntary/involuntary)
- Results of any recent behavioral health evaluations
- Guardianship documentation (if applicable)
- Insurance information
You may call the number above to request a referral form to aid in submitting all required information.
Make a Referral – SECU Youth Crisis Center
Lumberton Facility-Based Crisis Center
Also known historically as Tanglewood Arbor, Monarch’s facility-based crisis (FBC) center in Lumberton, NC, provides mental health crisis assessment and stabilization services as well as non-hospital medical detox for adults.
To make a referral:
- Online Crisis Referral Form
- Call (910) 618-5606, press option 8
- Email: [email protected]
Make a Referral – Facility-Based Crisis Services
Long-Term Services and Supports
Monarch’s long-term services and supports are provided across much of North Carolina and include residential services, day programs and community-based support for people with intellectual/developmental disabilities, as well as residential options for people with severe and persistent mental illness. For detailed information on our LTSS services, visit:
- Residential Services – I/DD
- Residential Services – Mental Illness
- Day Program Services – I/DD
- Community-Based Services – I/DD