Rolling Up Their Sleeves for a Cause
Monarch’s Quality Management (QM) team recently spent a service day at Southridge Group Home in Jamestown, coming together with purpose and heart. Southridge Group Home was identified by leadership as an ideal site for the service project due to ongoing staffing challenges and the opportunity for the QM team to make a meaningful, hands-on impact.
Making an Impact, Inside and Out
From the start, the QM team got to work beautifying the outdoors and reorganizing indoor spaces. They planted bright flowers at the entrance, spread fresh mulch and installed new shelving in the garage. But the biggest impact wasn’t just the tidy garden beds or neatly stacked supplies — it was the people.
One moment that stood out to the team came from Mr. Curtis, a Southridge resident who eagerly joined in flower planting. “He was so excited about the ‘pretty plants,’” Vice President (VP) of Accreditation and Infection Control Angie Bjorklund shared. “He kept making trips to get pitchers of water, just beaming the whole time.” Other residents got involved too, helping organize the garage and proudly taking part in the transformation. Southridge staff noted that the newly organized space will make it easier to see and access supplies, streamlining daily tasks and improving overall efficiency.
Connection Beyond the Office
The day also showcased the unity and can-do spirit of the QM team. Whether they were planting flowers or organizing bins, everyone pitched in with positivity and purpose.
As Angie shared: “The QM team is the best! Everyone jumped in with smiles, laughter and efficiency. They were so excited to make things easier for the staff and residents at the home.”
The service day at Southridge was a meaningful reflection of Monarch’s commitment to quality, compassion, and people-first care — leaving a lasting impact on the home and on the hearts of those who gave their time.
Teamwork in Action
For the QM team, this was more than just a day of service — it was a meaningful opportunity to connect with staff and residents on a personal level. As the team responsible for monitoring Monarch’s health, safety and quality standards, experiencing the day-to-day environment and building relationships with the people they support helps ensure their work remains grounded in real needs and experiences. Many team members shared how rewarding it was to step outside their typical roles and engage directly with the individuals they ultimately serve.
The service day at Southridge was a meaningful reflection of Monarch’s commitment to quality, compassion, and people-first care — leaving a lasting impact on the home and on the hearts of those who gave their time.