Virtual Appointment Check In

Virtual Appointment Check In

Do you have a scheduled appointment with a Monarch provider or therapist? Check in now and enter the virtual waiting room.
Click to Check-In

MyPortal for Patients

MyPortal Existing User?

Click here to log into our patient portal where you can view and update your Monarch information, request appointments, request medication refills, make Monarch bill payments and more.
Log into Monarch's MyPortal

MyPortal New User?

In order set up and access Monarch’s MyPortal, you will need to call (866) 272-7826 to request a registration key to begin. MyPortal allows you to view and update your Monarch information, request appointments, request medication refills, make Monarch bill payments and more.
Call: (866) 272-7826

Medical Records Request

Medical Records Request

You have a right to access your medical records as needed. Please click below to review to review the process and make your request.
Request Medical Records

Patient Information and Resources

These resources below will provide you with additional information to help support your care at Monarch. If you have questions about any of these items, please call (866) 272-7826 or email [email protected].

About Psychiatric Advance Directives

Psychiatric Advance Directive (PAD) is a document executed by a person supported that expresses their wishes in advance regarding what types of treatments, services, and other assistance they want during a personal mental health crisis. Monarch will begin asking individuals who seek treatment if they have a PAD beginning in November and documenting this information in the electronic health record.

What is an advance directive?
An advance directive is a set of directions you give about the medical and mental health care you want if you ever lose the ability to make decisions for yourself. North Carolina has three ways for you to make a formal advance directive. These include: living wills, health care powers of attorney, and advance institutions for mental health treatment.

Do I have to have an advance directive? What happens if I don’t?
Making an advance directive is your choice. If you become unable to make your own decisions and have no advance directive, your physician or mental health care provider will consult with someone close to you about your care. Discussing your wishes for medical and mental health treatment with your family and friends now is strongly encouraged, as this will help ensure that you get the level of treatment you want when you can no longer tell your physician or other health care or mental health care providers what you want.

For more information about Psychiatric Advance Directives (PAD), visit the following websites:

http://www.ncmedsoc.org/wp-content/uploads/2014/02/Medical-Care-Decisions-and-Advance-Directives-full.pdfhttp://www.secretary.state.nc.us/ahcdr/

No Show Policy

View and download Monarch’s Outpatient No Show Policy (English) or Política de no presentación para pacientes ambulatorios

(Spanish)

Controlled Substance Policy

Review and download Monarch’s Controlled Substance Policy.

North Carolina Consumer Handbook (From NCDHHS)

The North Carolina Department of Health and Human Services has created this Consumer Handbook to support you in the care you are receiving.

Universal Declaration of Human Rights

Click here to view or download the Universal Declaration of Human Rights.