Monarch to provide mental health services in Wake County

Although Monarch was not scheduled to provide services to individuals transferring from Wake Behavioral until July 1, the agency opened its doors on June 17 in the historic Whitaker Mills Building, 401 E. Whitaker Mill Rd., in Raleigh in an effort to serve those who are in need.


Terhune and Froberg said Monarch continues to work diligently to ensure the transition is as seamless as possible and is doing everything possible to find people throughout Wake County who will begin to receive services from Monarch. Monarch staff has contacted or attempted contact to 915 of the 1061 individuals who have been identified for services.

“There have been an additional 94 individuals we have been unable to contact due to a disconnected, wrong, or no phone number,” Froberg explained. “Monarch has had staff embedded at the Swinburne Building and at the Cary office since June 1 to assist with transitioning individuals to Monarch. Assertive Engagement staff is also reaching out to these individuals to try to get them scheduled for appointments.” 

To best serve people waiting for appointments, Monarch provides Open Access for First Assessment that allows individuals who need services to simply walk-in for the first appointment. The goal is to help people by providing a comprehensive clinical assessment, a treatment plan, a psychiatric evaluation, with prescriptions if needed, and a referral to the proper level of care. 

“Again, we are working to make this transition as easy as possible, but there are challenges. If people have to leave a message for one of our staff, know that we will return calls quickly. We hope people will be patient, but if they are experiencing problems, please call us or walk in. We desperately want to help the people who need it,” Terhune explained.

“We very much appreciate the assistance that has been given by Wake County’s National Alliance on Mental Illness and the Alliance MCO staff during this transition,” Terhune said. “They have been fantastic.”

To better serve people supported and the community, on July 1, Monarch will offer services in the following Triangle/Wake County locations:

• 232 High House Rd.; Cary 27513
• 130 N. Judd Pkwy. NE;  Fuquay-Varina 27526
• 401 E. Whitaker Mill Rd., Raleigh 27608
• 350 E. Holding Ave.; Wake Forest. 27587
• 1002 Dogwood Dr.; Zebulon 27597-6814

Earlier this year, following an extensive Request for Proposal (RFP) process, Wake County Government and Alliance Behavioral Healthcare, the new managed care organization for public behavioral health services that was created by the merger of The Durham Center and the Wake County Local Management Entity (LME), selected Monarch to assume a portion of Wake County’s mental health services.

To schedule an appointment or for more information about Monarch’s behavioral health services in Wake County, please call (855) 986-1763.

Established in 1958, Monarch provides support statewide to thousands of people with intellectual and developmental disabilities, mental illness and substance abuse challenges from more than 50 North Carolina counties. The agency is nationally accredited by The Council on Quality and Leadership (CQL) and is CABHA certified. Monarch, which operates The Arc of Stanly County, is an affiliate chapter of The Arc of North Carolina and The Arc of the United States. To learn more about how Monarch is “Helping Dreams Take Flight” for people living in our communities, please call (800) 230-7525 or visit                                                                      
Media contact: Natasha A. Suber, (704) 986-1582 or