Monarch receives national honor for best practices in direct support staff development

Direct support professionals at Monarch work with thousands of individuals every year within their homes, day programs and communities. They are considered to be one of the agency’s most important resources, second only to the people they support.   In 2008, as part of accreditation through The Council on Quality and Leadership, Monarch began using Personal Outcome Measures (POM). POMs help direct support professionals determine the individual goals and interests of the people they support. The results help direct support professionals know which areas they can maximize to better serve people supported, and were an important component in determining the recipient for the award.


For more information on the National Alliance of Direct Support Professionals, visit or

Established in 1958, Monarch provides support statewide to thousands of people with intellectual and developmental disabilities, mental illness and substance abuse disorders. The agency is nationally accredited by The Council on Quality and Leadership (CQL) and is CABHA certified. Monarch operates The Arc of Stanly County, a chapter of The Arc of North Carolina and The Arc of the United States. To learn more about how Monarch is “Helping Dreams Take Flight” for people living in our communities, please call  (800) 230-7525.  

Media contact: Natasha A. Suber,  (704) 986-1582  or