January 13, 2026
Beginning January 14, Monarch is temporarily pausing the use of our new Monarch Connect portal while we work through a few technical issues. During this time, we will return to using Doxy for video visits scheduled for Wednesday, January 14 and beyond.
What this means for you:
- You do NOT need to log into the Monarch Connect portal for your appointment.
- Your provider will send you a secure Doxy video link by text or email.
- Simply click the Doxy link at your appointment time to join your visit.
- Your appointment time and provider stay the same.
- If you already received a Monarch Connect portal message, please disregard it for now.
If you have questions after trying the Doxy.me link provided or need to reschedule your appointment, please call us at (866) 272-7826.
Monarch Connect, Monarch’s patient portal and virtual appointment platform, is experiencing technical difficulties. Our information technology and operations teams are actively working to resolve the following issues:
- Challenges with registering for the Monarch Connect app.
- Difficulty finding appointment links to join virtual sessions.
- Providing alternative options for accessing appointments if downloading the Monarch Connect app is not feasible (e.g., due to limited phone storage or data plan restrictions).
Monarch Connect is a HIPAA-compliant platform and your information and health care data are secure and protected.
We will continue to keep you updated on the resolutions over the next several days and if you need immediate assistance, please contact Monarch’s Call Center at (866) 272-7826.
Thank you for your patience.