On her first day as a new waitress at Cracker Barrel in Lumberton, NC, Daphne Hutchison felt a mix of excitement and nerves. This wasn’t just a new job for Daphne; it was a big step in her journey to gain confidence and independence. Her job search wasn’t easy, but with the right help finding a job and support from Monarch’s Individual Placement and Support (IPS) program, Daphne found a job she enjoys and her future looks bright.
The Individual Placement and Support (IPS) program is a service for people living with a mental illness or substance use disorder who want to work. The program helps people navigate mental health challenges while also preparing them for the job search process and for meaningful work.
Overcoming Challenges and Starting the Job Search
Daphne’s life changed dramatically three years ago when she lost her mom and stepdad. As if that wasn’t hard enough, she also lost her home after her landlord passed away. Feeling lost and overwhelmed, Daphne decided to get help finding a job and support for her mental health. She turned to Monarch’s IPS program when she was ready to begin her job search.
Through the IPS program, Daphne was paired with Alexis Prunczik, an Employment Support Specialist (ESP). Alexis played a huge role in helping Daphne build the confidence and skills needed to return to work. “Daphne was shy when we first met,” Alexis remembers. “But I could see she was determined to make a change.”
Building Confidence and Learning Important Job Skills
The IPS program isn’t just about finding a job. It’s about building a strong partnership and supporting each other along the way. Together, Alexis and Daphne worked on job applications, interview skills and even workplace etiquette. Alexis encouraged Daphne at every step, reminding her that each small accomplishment was a big victory. “Positive reinforcement is key,” Alexis says. “Daphne needed to know that every step forward was important.”
Over time, Daphne became more confident in her abilities. With Alexis’s help, she applied for different jobs, including her current role as a waitress at Cracker Barrel. “Starting at Cracker Barrel was both exciting and nerve-wracking,” Daphne shares. “I worried about making mistakes because I’m naturally shy. But Alexis helped me prepare, and that made a huge difference.”
Using New Skills for Job Success
The job at Cracker Barrel required Daphne to use her interpersonal skills, as she had to interact with customers in a friendly, welcoming way. This used to make her nervous, but the skills she gained from the IPS program and Alexis’s ongoing support gave her the confidence to succeed. On Daphne’s first day, Alexis was there behind the scenes, cheering her on. “Seeing her interact with customers, I felt so proud,” Alexis says. “She was nervous, but she did it. It was amazing.”
As Daphne continues to settle into her role, Alexis remains a strong source of support. They meet regularly to discuss her progress, address any challenges, and plan for her future. Daphne dreams of advancing in her career and going back to school one day. “This job at Cracker Barrel is just the beginning,” she says. “I want to work my way up and eventually save enough to go back to school.”
Advice for Others on Using Individual Placement and Support Services
Daphne’s advice for others considering the IPS program is simple: “Go through the program and find someone to support you outside of it, like a friend,” she suggests. “Having someone to lean on makes all the difference.” With help finding a job, building confidence and the support of a caring team, Daphne is setting herself up for a successful future.
Thanks to Monarch’s IPS program and her partnership with Alexis, Daphne not only found a job she enjoys but is also building a brighter future for herself. The support she received allowed her to regain her confidence and take on new challenges at work while prioritizing her mental health.
Finding a job can be challenging, especially when you’re facing personal difficulties, but with the right support, it’s possible to overcome those challenges. If you are living with a mental illness or substance use disorder and looking for work or need support during your job search, programs like Monarch’s IPS can make a difference.
For more information about Monarch’s IPS services, visit IPS SERVICES WEB PAGE.