We are happy to provide more information about Monarch and our services. If your question is not answered here, please call (866) 272-7826 or email [email protected] for more information.
What does Monarch do?
Monarch provides services and supports statewide to children and adults with intellectual and developmental disabilities, mental illness and substance use disorders. Our goal is to help people live valued lives they want for themselves to foster independence, identify certain residential options, secure employment, find ways to become part of their communities, etc.
Who does Monarch support?
Monarch provides supports and services to both children as young as 3-years old as well as adolescents and adults. Required age for services may vary, depending on the service requirements in place. Monarch accepts Medicaid, Medicare and a variety of private insurances as well as private pay for services and has a sliding fee scale for services. Please see our Insurance Information and Sliding Fee Scale page for details.
Does Monarch accept Medicaid?
Monarch accepts Medicaid, Medicare and a variety of private insurances as well as private pay for services and has a sliding fee scale for services. Please see our Insurance Information and Sliding Fee Scale page for details. Due to the variety of insurance plan types, it is important that you contact your insurance company for a complete list of in-network providers and Monarch services covered under your specific insurance plan. Monarch may not be an in-network provider for all plan types these companies provide.
If I currently receive services, how do I access my medical records?
Our medical records request process ensures your health information is safely and confidentially maintained, while providing you access when you need them. Please click here to review instructions about how to submit a request.
Who do I contact to access Monarch services in my area?
Services for individuals with developmental disabilities, mental illness, and substance use disorders who receive Medicaid are managed by North Carolina’s managed care organizations (MCOs). The MCOs contract with different providers, like Monarch, to provide the services that are needed in their counties. here: http://www.ncdhhs.gov/mhddsas/lmeonblue.htm
You can also serve our Services by County page to see what is offered in your area.
Where does Monarch provide services?
Monarch provides services in many counties, and the service varies from county to county. Click here to see where we offer services and supports and/or call (866) 272-7826 for additional details and to learn whether we offer programs and services in your area.
How many people does Monarch support?
This number varies as many people we support may only need us for a short period of time. In 2007, the agency provided support to approximately 3,000 please across North Carolina. Today, Monarch provides services statewide to nearly 30,000 people each year.