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Behavioral Health Services

Patient Rights

At Monarch, we believe all patients deserve the right to fair, equitable and respectful health care that is free from discrimination. You have the right to feel safe, seen and heard as a patient and partner in your care.  

Your rights as a patient are outlined in Monarch’s Patient Rights & Responsibilities Handbook and our staff is happy to talk with you about your rights at any time.  

Because Monarch is accredited by The Joint Commission, we also encourage you to Speak Up™ Against Discrimination if you feel you have experienced discrimination in care based on access to care or lack of resources, age, education level, gender identity or expression, geographic location, language, physical or mental ability, race or ethnicity, religion or culture, sexual orientation, and social and/or economic status. 

If you feel you have experienced discrimination, we encourage you to:  

  • Contact Monarch directly to notify us of your experience. Contact our toll free suggestion/concern line at (800) 342-1598 or email complaints@monarchnc.org. This phone line is monitored daily and someone will contact you. If you are uncomfortable leaving your name and number, feel free to leave your suggestion/concern anonymously, but we must have contact information so that we can follow up with you.

    You can also submit a concern, using our web-based feedback form. Once you complete and submit the form, it will be sent to a Monarch team member. If you choose to add your name and contact number, someone will follow up with you.

    We work diligently to address all requests and follow up on all concerns. If you are not satisfied with the response you receive, please let us know. You may call (866) 272-7826 or email info@monarchnc.org. 

Speak Up™ Against Discrimination (English Version)

Speak Up™ Against Discrimination (Spanish Version)

Additional Education and Rights Resources

Universal Declaration of Human Rights of the United Nations
D
ownload  here.

Parents Together A Special Education Handbook  
Parents Together 

Parent Student Involvement Act – Information You Can Use  
Parent Student Involvement Act 

Understanding Asperger Syndrome: A College Professor’s Guide
Part One 

Understanding Asperger Syndrome: A College Professor’s Guide  
Part Two 

Find more about this video series at www.researchautism.org 

FEMA: A Resource to Assist with Emergency Preparedness  
http://www.fema.gov

Best Online Colleges for Students with Disabilities 
Best Online Colleges 

Disability Rights North Carolina 
http://www.disabilityrightsnc.org

Parent Resource Materials  
www.cladisabilitylaw.org 

Information on Intellectual and Developmental Disability and Special Education Legal Rights   
www.wrightslaw.com