The best way to reduce the spread of COVID-19 is by limiting exposure and visits.

Please see below for details about changes to schedules and services at Monarch locations. Please call (866) 272-7826 to schedule an appointment or for site information. 

BEHAVIORAL HEALTH OFFICES – updated information as of Monday, February 1, 2021

  • New patient, walk-in services are available at this time at all Monarch’s behavioral health locations. We continue to schedule telehealth visits whenever possible. Anyone visiting our clinics is required to wear face masks covering both nose and mouth, observe social distancing and other safety directives, and will be COVID-screened upon arrival.
  • Same-day services are available virtually for individuals without an appointment. These services are provided through our Virtual Open Access and are available by calling (866) 272-7826 or by visiting a clinic which is open to walk-ins.
  • On-site appointments at Monarch outpatient clinics will only be made for patients who are unable to complete their visit via telephone or telehealth at home. On-site appointments will allow patients to use Monarch telehealth equipment to connect with providers.
  • Upon arrival for an on-site appointment, patients will be asked to follow posted instructions for alerting staff they have arrived.
  • All patients will complete a COVID-19 Screening before entering a Monarch outpatient office.
  • In order to limit risk for exposure and transmission of the coronavirus, all patients will be asked to wait in their car or outside until called in for their appointment.
  • Monarch offices in Fuquay-Varina, Wake Forest and Zebulon will remain closed at this time. Services are available at alternate Raleigh-area locations.


  • Monarch day programs are open, serving only small groups of people at a time and practicing safe social distancing and using masks.
  • Staff are communicating directly with families at our day program locations with updates as needed. Day programs continue to limit community-based activities. 


  • Visitation is not currently permitted at Monarch group homes. Staff will work with residents to remain connected to family via telephone and video as much as possible.
  • Families are encouraged to plan ahead for the coming holiday season to minimize the risk of exposure to COVID-19 by their family member residing in a Monarch group home. Information has been shared with families about holiday protocols and families are encouraged to talk with group home staff about their plans.


  • All PSR programs are operating according to normal business hours, and serving only small groups of people on site at one time.
  • Sites are practicing safe social distancing and using masks to limit exposure and transmission of the coronavirus.
  • Where allowable, Monarch is providing one-on-one support for PSR members.


  • Visitation is not currently permitted at Monarch’s Facility-Based Crisis Services locations in Lumberton and Greensboro.
  • Visitation is not currently permitted at the SECU Youth Crisis Center, a Monarch program, in Charlotte. Effective October 5, 2020, a negative COVID-19 test result will be required prior to admission for any child or adolescent and a flu vaccine is strongly encouraged for all youth prior to admission unless there is a medical contraindication. 

Thank you for helping us to keep everyone safe.


Posted on: Sunday March 15, 2020