Open Access for New Patients

Monarch's Open Access provides same-day access to care for new patients, on-site or virtually, who are seeking treatment for mental illness or substance use disorders.

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Outpatient Therapy and Mental Health Services

Monarch’s outpatient therapy and related services are often the first step to recovery from mental illness. Monarch's team of mental health professionals can help.

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Medication Management

Recovery from mental illness and substance use disorders can be supported by the use of medication to lessen symptoms in patients.

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Substance Use Disorder and Addiction Treatment

Monarch offers substance use disorder and addiction treatment designed to help individuals struggling with addiction to alcohol, tobacco, opioids or other substances.

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Tailored Care Management

Tailored Care Management is a NC Medicaid service, available by MCO referral for people with mental illness, substance use disorders and/or I/DD.

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Assertive Community Treatment Team (ACTT)

Assertive Community Treatment is provided by a team of several different types of mental health professionals who focus on an individualized plan of recovery.

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Individual Placement and Supported Employment Services

Meaningful employment can play a significant role in recovery from mental illness and addiction. Monarch's Individual Placement and Support - Supported Employment program can help.

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Intensive In-Home Services

When a family feels they have come to a point of crisis with a child or young adult ages 3 to 20 experiencing mental health problems, Intensive In-Home Services (IIHS) can help. Monarch's IIHS Team can help manage a child’s behavior by assisting and empowering families in developing problem-solving skills and accessing community resources.

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Service Locations

Community Support Team

Monarch’s Community Support Team (CST) offers services to help adults with mental health and substance abuse issues. These services are provided by a team of professionals who work together to support individuals in reaching their recovery goals. CST focuses on community-based rehabilitation, helping people in their home, workplace and in the community as they navigate everyday life.

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Psychosocial Rehabilitation

For some people, recovery from mental illness is a long and especially challenging road. For adults with severe and persistent mental illness (SPMI), Monarch provides Psychosocial Rehabilitation (PSR) services. These programs use evidence-based practices to empower individuals with the skills they need to engage as active members of their community.

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Service Locations

Peer Support Services

Recovery from mental illness or substance use disorders can often be made better with support from someone who has similar experience. Peer support services in mental health involve help provided by individuals who have personal experience with mental health challenges. The service supports recovery and well-being by leveraging shared experiences and understanding.

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Service Locations

Facility-Based Crisis Services

Monarch's Facility-Based Crisis Center in Lumberton accepts referrals from all North Carolina counties. The Center supports adults experiencing a mental health or substance use disorder crisis.

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SECU Youth Crisis Center, a Monarch program

The SECU Youth Crisis Center, a Monarch program, is the first step in life-changing treatment for young people experiencing a mental health crisis. Referrals are accepted from all North Carolina counties.

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Day Program Services

Monarch offers day programs for adults with intellectual and developmental disabilities, supporting people and their individual goals toward independence.

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Tailored Care Management

Tailored Care Management is a NC Medicaid service, available by MCO referral for people with mental illness, substance use disorders and/or I/DD.

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Long-Term Group Homes - I/DD

Monarch’s long-term group homes are for individuals with intellectual/developmental disabilities, mental illness or both and are designed to foster independence and encourage personal growth. Monarch’s direct support professionals support these individuals to maximize their potential in all areas of life.

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Service Locations

Intermediate Care Facility for Individuals with Intellectual Disabilities (ICF/IDD)

Monarch’s intermediate care facility homes for individuals with intellectual and developmental disabilities (ICF/IDD) offer the highest level of residential care designed to meet the needs of each resident. These residential services also include the integration of physical health care such as nursing, physical and occupational therapy and physician oversight.

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Alternative Family Living

Alternative Family Living (AFL) homes give people with intellectual and developmental disabilities the chance to live with a licensed family that provides them with care and support.

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In-Home Skill Building Services

In-Home Skill Building Services is an individualized service that allows people to live successfully at home and in their communities.

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Community Living and Support Services

Community Living and Support Services are funded through the North Carolina Innovations Waiver for adults with intellectual and developmental disabilities. The service enables individuals to successfully live in their own home and be an active member of their community.

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Supported Living Services

Monarch's Supported Living Services are provided through the North Carolina Innovations Waiver and provide the level of support needed so an individual can successfully live in his/her own home (alone or with a roommate).

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Personal Care Services

Personal Care Services help people to develop personal interaction abilities and social skills to become more involved in the community. A staff member will work directly with individuals in any location, not including hospitals, nursing homes or intermediate care facility group homes.

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Community Networking Services

In North Carolina, Community Networking is a service designed to help individuals with intellectual and developmental disabilities (I/DD) engage in their communities. This service focuses on connecting individuals to community activities and resources that align with their interests and goals.

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Caregiver Respite Services

Respite Services offer temporary help to primary caregivers of individuals with intellectual and developmental disabilities (I/DD). These services allow caregivers to take breaks, handle emergencies or attend personal events, knowing their loved ones are well cared for.

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Service Locations

Mental Health Care for People With I/DD

Mental illness doesn't discriminate. As a leading provider of mental health and intellectual and developmental disabilities services, Monarch understands the unique connection that may exist between the two.

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