The demand for accessible mental health care has grown significantly in recent years, with telehealth services emerging as a vital solution. Monarch has been at the forefront of telehealth innovation offering this option for over eight years to ensure individuals receive consistent, quality mental health support.
What is telehealth and how does it work?
Monarch utilizes the user-friendly Doxy.me platform to connect individuals with mental health providers. This platform allows seamless communication through devices like laptops, desktops, tablets or smartphones, requiring only an internet connection.
One of the most appreciated aspects of telehealth is the flexibility to choose a private and comfortable location for sessions. This approach can reduce anxiety and improve engagement in therapy.
Monarch’s Chief Information Officer, highlighted the simplicity of the system:
- Providers share a secure link that directs individuals to a virtual waiting room.
- The system complies with strict Health Insurance Portability and Accountability Act (HIPAA) standards.
- No additional software downloads are required, making it accessible to a broad audience.
Benefits of Telehealth Services
Monarch’s experts, including experienced therapists and nurse practitioners, emphasize the numerous advantages of telehealth:
- Reduced barriers to care: Telehealth eliminates challenges such as transportation, mobility issues or geographic limitations.
- Personalized digital resources: Patients can access curated mental health resources within the virtual waiting room.
- Comfort and privacy: Sessions conducted from a familiar environment can help patients feel more at ease when discussing sensitive topics.
A provider in Monarch’s Mecklenburg County outpatient office, shared her perspective on telehealth:
“Telehealth enables us to connect with individuals in a way that prioritizes their comfort. It’s rewarding to see how this approach removes obstacles to care and helps people feel more relaxed and empowered during their sessions.”
Simple tools, big impact
The North Carolina Department of Health and Human Services (NCDHHS) emphasizes the importance of maintaining regular health appointments, even during challenging times. Learn more about the telehealth service by watching this video.
Telehealth appointments are designed for ease of use. Once connected, individuals can adjust screen, volume and view settings directly on the platform, ensuring an optimal experience.
For individuals seeking support, appointments can be scheduled by calling Monarch’s central line at (866) 272-7826.